---
description: Get a quick and detailed side-by-side comparison for SolarWinds Service Desk vs Freshdesk. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SolarWinds Service Desk vs Freshdesk Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [SolarWinds Service Desk \<span\>vs\</span\> Freshdesk](https://www.getapp.com.au/compare/1336/10317/solarwinds-service-desk/vs/freshdesk)

# Compare SolarWinds Service Desk vs Freshdesk

Canonical: https://www.getapp.com.au/compare/1336/10317/solarwinds-service-desk/vs/freshdesk

> Detailed comparison between SolarWinds Service Desk and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | Freshdesk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 577 | 3486 |
| **Starting Price** | USD 39.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SolarWinds Service Desk

- API
- Activity Tracking
- Analytics
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Wiki

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Wiki

## Links

- [View SolarWinds Service Desk Profile](https://www.getapp.com.au/software/1336/solarwinds-service-desk)
- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View Original Comparison](https://www.getapp.com.au/compare/1336/10317/solarwinds-service-desk/vs/freshdesk)

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