---
description: Get a quick and detailed side-by-side comparison for HaloITSM vs incident.io. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HaloITSM vs incident.io Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/1141/cmdb/software) > [HaloITSM \<span\>vs\</span\> incident.io](https://www.getapp.com.au/compare/130803/2054746/haloitsm/vs/incident-io)

# Compare HaloITSM vs incident.io

Canonical: https://www.getapp.com.au/compare/130803/2054746/haloitsm/vs/incident-io

> Detailed comparison between HaloITSM and incident.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HaloITSM | incident.io |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 44 | 0 |
| **Starting Price** | GBP 45.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### HaloITSM

- API
- Activity Dashboard
- Alerts/Notifications
- Asset Tracking
- Compliance Management
- Customizable Reports
- Disaster Recovery
- Email Alerts
- Help Desk Management
- IT Incident Management
- Incident Reporting
- Issue Management
- Mobile Alerts
- Monitoring
- Risk Analysis
- Service History
- Single Sign On
- Support Ticket Management
- Task Management
- Workflow Management

### incident.io

- API
- Activity Dashboard
- Alerts/Notifications
- Compliance Management
- Disaster Recovery
- Email Alerts
- IT Incident Management
- Incident Reporting
- Issue Management
- Monitoring
- Single Sign On
- Task Management
- Workflow Management

## Links

- [View HaloITSM Profile](https://www.getapp.com.au/software/130803/haloitsm)
- [View incident.io Profile](https://www.getapp.com.au/software/2054746/incident-io)
- [View Original Comparison](https://www.getapp.com.au/compare/130803/2054746/haloitsm/vs/incident-io)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HaloITSM vs incident.io Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for HaloITSM vs incident.io. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/130803/2054746/haloitsm/vs/incident-io","about":[{"@id":"https://www.getapp.com.au/software/130803/haloitsm#software"},{"@id":"https://www.getapp.com.au/software/2054746/incident-io#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/130803/2054746/haloitsm/vs/incident-io#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/130803/2054746/haloitsm/vs/incident-io#webpage","publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"HaloITSM","description":"HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.\n\nHaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.\n\nHaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a6f3cd32-e66b-4435-aab8-7c773f1a5e26.jpeg","url":"https://www.getapp.com.au/software/130803/haloitsm","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/130803/haloitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":44,"ratingValue":4.7},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"incident.io","description":"incident.io is a Slack-powered incident management tool. By taking the pain out of the end-to-end process, incident.io frees up your time so you can focus on finding a resolution and getting back up and running. As well as helping you to co-ordinate and collaborate more effectively during incidents, we support you to follow-up and learn from insights so that you can reduce incidents and downtime in the future.\n\nThe platform offers features such as incident announcements, updates, role assigning, follow ups and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0c583a3c-87ff-42e2-997a-08da78ee28fc.png","url":"https://www.getapp.com.au/software/2054746/incident-io","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2054746/incident-io#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CMDB Software","position":2,"item":"/directory/1141/cmdb/software","@type":"ListItem"},{"name":"HaloITSM vs incident.io","position":3,"item":"https://www.getapp.com.au/compare/130803/2054746/haloitsm/vs/incident-io","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/130803/2054746/haloitsm/vs/incident-io#breadcrumblist"}]}
</script>