---
description: Get a quick and detailed side-by-side comparison for Squirro vs SmartConvo. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Squirro vs SmartConvo Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Enterprise Search Software](/directory/1347/enterprise-search/software) > [Squirro \<span\>vs\</span\> SmartConvo](https://www.getapp.com.au/compare/130343/2080183/squirro-customer-insights/vs/smartconvo)

# Compare Squirro vs SmartConvo

Canonical: https://www.getapp.com.au/compare/130343/2080183/squirro-customer-insights/vs/smartconvo

> Detailed comparison between Squirro and SmartConvo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Squirro | SmartConvo |
| **Overall rating** | 5.0/5 | - |
| **Total Reviews** | 2 | 0 |
| **Starting Price** | - | USD 9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Squirro

- API
- Analytics
- CRM
- Chatbot
- Commenting/Notes
- Customizable Reports
- Document Management
- Faceted Search/Filtering
- For Sales Teams/Organizations
- Full Text Search
- Generative AI
- Knowledge Management
- Live Chat
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Predictive Analytics
- Root Cause Analysis
- Third-Party Integrations
- Transfers/Routing

### SmartConvo

- API
- Analytics
- CRM
- Chatbot
- Commenting/Notes
- Document Management
- For Sales Teams/Organizations
- Full Text Search
- Generative AI
- Knowledge Management
- Live Chat
- Multi-Language
- Multiple Data Sources
- Predictive Analytics
- Third-Party Integrations

## Links

- [View Squirro Profile](https://www.getapp.com.au/software/130343/squirro-customer-insights)
- [View SmartConvo Profile](https://www.getapp.com.au/software/2080183/smartconvo)
- [View Original Comparison](https://www.getapp.com.au/compare/130343/2080183/squirro-customer-insights/vs/smartconvo)

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