---
description: Get a quick and detailed side-by-side comparison for XM for Customer Experience vs Platform One. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: XM for Customer Experience vs Platform One Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [XM for Customer Experience \<span\>vs\</span\> Platform One](https://www.getapp.com.au/compare/130147/2066847/customer-frontlines/vs/platform-one)

# Compare XM for Customer Experience vs Platform One

Canonical: https://www.getapp.com.au/compare/130147/2066847/customer-frontlines/vs/platform-one

> Detailed comparison between XM for Customer Experience and Platform One. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | XM for Customer Experience | Platform One |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 255 | 0 |
| **Starting Price** | USD 1,500.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### XM for Customer Experience

- API
- Access Controls/Permissions
- CRM
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- NPS Survey Structure
- Predictive Analytics
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### Platform One

- API
- Access Controls/Permissions
- CRM
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- NPS Survey Structure
- Predictive Analytics
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View XM for Customer Experience Profile](https://www.getapp.com.au/software/130147/customer-frontlines)
- [View Platform One Profile](https://www.getapp.com.au/software/2066847/platform-one)
- [View Original Comparison](https://www.getapp.com.au/compare/130147/2066847/customer-frontlines/vs/platform-one)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"XM for Customer Experience vs Platform One Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for XM for Customer Experience vs Platform One. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/130147/2066847/customer-frontlines/vs/platform-one","about":[{"@id":"https://www.getapp.com.au/software/130147/customer-frontlines#software"},{"@id":"https://www.getapp.com.au/software/2066847/platform-one#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/130147/2066847/customer-frontlines/vs/platform-one#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/130147/2066847/customer-frontlines/vs/platform-one#webpage","publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"XM for Customer Experience","description":"Qualtrics CustomerXM is a customer experience management (CXM) platform designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. Key features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.\n \nWith Qualtrics CustomerXM, users can increase customer engagement and capture feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Using Qualtrics’ AI tools, users can also review customer interactions from phone calls, social media, and third-party review sites. Businesses can utilize this data along with Qualtrics’ Net Promoter Scores (NPS) to analyze consumer satisfaction, create customer segments based on loyalty, and benchmark competitor scores. \n \nQualtrics CustomerXM’s reporting and analytics features enable managers to track all customer interactions and feedback with executive dashboards, pre-configured reports, and predictive analytics. Businesses can manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention. Users can also monitor key consumer drivers with Qualtrics’ voice of the customer (VoC) program, which provides actionable insights into customer satisfaction and behavior patterns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b7ebf5fd-2cd4-4388-b1b9-2b40ca50d9fd.png","url":"https://www.getapp.com.au/software/130147/customer-frontlines","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/130147/customer-frontlines#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":255,"ratingValue":4.6},"offers":{"price":"1500","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Platform One","description":"Customer experience, staff experience, product experience, brand experience, and insight communities are all available in one location with Platform One, a totally integrated CX platform, for simple access, comprehension, action, and improvement.\n\nThe majority of experience programmes are either entirely self-service or so complicated that they are rarely done correctly. Platform One puts you up for success with our human-centric philosophy and top-notch platform. \n\nTo help you make the most of your software and deliver excellent human experiences, we offer strategic consulting, programme management, and hands-on support.\n\nObtain client input and promote loyalty at each point of contact. Give your staff the resources they require to quickly recognise and address both specific case and systemic business challenges.\n\nWe offer a wide range of solutions, including as Voice of Customer (VOC), Customer Experience (CX), Customer Feedback, Customer Satisfaction, Insight Communities, User Experience, Employee Experience, Product Development, Brand Research, Agile Qualitative Research, and Customer Experience programmes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0b8cd0ee-2929-4d53-9a19-43c45d4a4de5.png","url":"https://www.getapp.com.au/software/2066847/platform-one","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2066847/platform-one#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Survey Software","position":2,"item":"/directory/234/survey/software","@type":"ListItem"},{"name":"XM for Customer Experience vs Platform One","position":3,"item":"https://www.getapp.com.au/compare/130147/2066847/customer-frontlines/vs/platform-one","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/130147/2066847/customer-frontlines/vs/platform-one#breadcrumblist"}]}
</script>