Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Userbot is a conversational artificial intelligence (AI) platform that provides businesses with a chatbot to handle and automate customer service processes. Supervisors can use the dashboard to track users’ activities and control conversational flows.
Userbot is a conversational artificial intelligence (AI) platform that provides businesses with a chatbot to handle and automate customer service...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

  • Per User
  • Proprietary

Starting from

EUR 49.00/month

  • Per User
  • Proprietary

Overall rating

4.5 /5
(11)
Ease of Use
4.4/5
Features
4.1/5
Customer Service
4.5/5
Value for Money
4.1/5

Overall rating

5 /5
(2)
Ease of Use
4.5/5
Features
4.5/5
Customer Service
5/5
Value for Money
5/5

Total features 100

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Attended Automation
  • Auto-Responders
  • Automated Routing
  • Business Process Automation
  • Business Process Control
  • CMDB
  • CRM
  • Calendar Management
  • Canned Responses
  • Cataloguing/Categorisation
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Engagement
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Branding
  • Customisable Dashboard
  • Dashboard
  • Data Storage Management
  • Data Verification
  • Decision Support Systems
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Feedback Management
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Generation
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Offline Form
  • Onboarding
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Workflow
  • Projections
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Unattended Automation
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Workflow Configuration
  • Workflow Management

Total features 35

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Attended Automation
  • Auto-Responders
  • Automated Routing
  • Business Process Automation
  • Business Process Control
  • CMDB
  • CRM
  • Calendar Management
  • Canned Responses
  • Cataloguing/Categorisation
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Engagement
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Branding
  • Customisable Dashboard
  • Dashboard
  • Data Storage Management
  • Data Verification
  • Decision Support Systems
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Feedback Management
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Generation
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Offline Form
  • Onboarding
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Workflow
  • Projections
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Unattended Automation
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Workflow Configuration
  • Workflow Management
  • Box
  • Bullhorn ATS & CRM
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • HubSpot Marketing Hub
  • Jira
  • Microsoft Outlook
  • Box
  • Bullhorn ATS & CRM
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • HubSpot Marketing Hub
  • Jira
  • Microsoft Outlook