---
description: Get a quick and detailed side-by-side comparison for Gong.io vs Balto. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Gong.io vs Balto Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/3884/conversation-intelligence/software) > [Gong.io \<span\>vs\</span\> Balto](https://www.getapp.com.au/compare/115403/115567/gong-io/vs/balto)

# Compare Gong.io vs Balto

Canonical: https://www.getapp.com.au/compare/115403/115567/gong-io/vs/balto

> Detailed comparison between Gong.io and Balto. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Gong.io | Balto |
| **Overall rating** | 4.8/5 | 4.3/5 |
| **Total Reviews** | 560 | 11 |
| **Starting Price** | - | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Gong.io

- Activity Dashboard
- Alerts/Escalation
- Assessment Management
- Call Monitoring
- Call Recording
- Call Scripting
- Content Management
- Customizable Reports
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Multi-Channel Communication
- Onboarding
- Performance Management
- Performance Metrics
- Real-Time Data
- Recommendations
- Reporting/Analytics
- Sales Reports
- Workflow Management

### Balto

- Activity Dashboard
- Alerts/Escalation
- Assessment Management
- Call Monitoring
- Call Recording
- Call Scripting
- Content Management
- Customizable Reports
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Multi-Channel Communication
- Onboarding
- Performance Management
- Performance Metrics
- Real-Time Data
- Recommendations
- Reporting/Analytics
- Sales Reports
- Workflow Management

## Links

- [View Gong.io Profile](https://www.getapp.com.au/software/115403/gong-io)
- [View Balto Profile](https://www.getapp.com.au/software/115567/balto)
- [View Original Comparison](https://www.getapp.com.au/compare/115403/115567/gong-io/vs/balto)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Gong.io vs Balto Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Gong.io vs Balto. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/115403/115567/gong-io/vs/balto","about":[{"@id":"https://www.getapp.com.au/software/115403/gong-io#software"},{"@id":"https://www.getapp.com.au/software/115567/balto#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/115403/115567/gong-io/vs/balto#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/115403/115567/gong-io/vs/balto#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Gong.io","description":"Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong.io's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization. Gong Engage reimagines sales engagement with AI, eliminating redundant tasks, providing accurate CRM data, and personalizing engagement strategies to build a converting pipeline. The Gong data engine enables teams to streamline data management, automate data capture, mapping, and protection across the revenue lifecycle to provide complete customer visibility without manual effort. Gong AI delivers insights based on customer interactions across tech stacks, mapping to business contexts to inform critical decisions.\n\nThe platform offers a suite of tools tailored for various revenue roles. Sales managers can guide reps to closed-won deals with targeted coaching and accurate pipeline health assessments. Sellers can grow pipelines with personalized engagement at scale. RevOps teams can build best-in-class revenue operations by driving measurable, consistent performance. Enablement professionals can create targeted training and track initiative contributions to revenue growth. Customer success teams can proactively identify churn risks, expansion opportunities, and streamline account handoffs. Gong's comprehensive feature set, integrations, and resources empower revenue teams to unlock their full potential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/953b5a51-2698-4be2-976f-7b917cc8a478.png","url":"https://www.getapp.com.au/software/115403/gong-io","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/115403/gong-io#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":560},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Balto","description":"Balto is a cloud-based solution for call centers, customer services and sales that integrates with existing phone systems to offer guidance to reps. The software uses artificial intelligence and speech recognition technology to live monitor conversations and automatically interpret dialogue, giving reps instantaneous feedback at the optimum time. This can be used to deliver sales or support strategies, with Balto listening for conversational “milestones” and using checklists to visually mark them off in real time. Alerts can then be customized to give managers flexibility over each rep-facing prompt, while only intervening when appropriate, and learning as reps become more skilled.\n\nBalto applies a number of protocols to keep conversations private. The software claims to be able to filter out and disregard sensitive personal information, applying a PCI, PCH &amp; PII scrubber to flag such data and never commit them to disk. AWS-based storage, 256-bit encryption, plus HTTP &amp; TLS 1.2 also ensures retained data is housed and transferred with SLA guaranteed trust. Other notable measures include IP filtering and also salted / hashed user password handling. Aside from coaching and guiding reps during call sessions, Balto also analyzes conversation and call results to generate dashboard-based feedback for review by call center management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/03011a3c-0fdb-4850-83e9-1022044b7fde.png","url":"https://www.getapp.com.au/software/115567/balto","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/115567/balto#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":11},"operatingSystem":"Cloud, Apple, Windows"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversation Intelligence","position":2,"item":"/directory/3884/conversation-intelligence/software","@type":"ListItem"},{"name":"Gong.io vs Balto","position":3,"item":"https://www.getapp.com.au/compare/115403/115567/gong-io/vs/balto","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/115403/115567/gong-io/vs/balto#breadcrumblist"}]}
</script>
