---
description: Get a quick and detailed side-by-side comparison for Pure Chat vs HelpCrunch. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Pure Chat vs HelpCrunch Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Pure Chat \<span\>vs\</span\> HelpCrunch](https://www.getapp.com.au/compare/109559/110489/pure-chat/vs/helpcrunch)

# Compare Pure Chat vs HelpCrunch

Canonical: https://www.getapp.com.au/compare/109559/110489/pure-chat/vs/helpcrunch

> Detailed comparison between Pure Chat and HelpCrunch. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Pure Chat | HelpCrunch |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 337 | 195 |
| **Starting Price** | USD 39.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Documentation, Videos | Live Online, Documentation |

## Key features

### Pure Chat

- API
- Canned Responses
- Chat/Messaging
- Customisable Branding
- File Sharing
- Interaction Tracking
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### HelpCrunch

- API
- Canned Responses
- Chat/Messaging
- Customisable Branding
- File Sharing
- For Startups
- Help Desk Management
- Interaction Tracking
- Lead Management
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Pure Chat Profile](https://www.getapp.com.au/software/109559/pure-chat)
- [View HelpCrunch Profile](https://www.getapp.com.au/software/110489/helpcrunch)
- [View Original Comparison](https://www.getapp.com.au/compare/109559/110489/pure-chat/vs/helpcrunch)

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