---
description: Get a quick and detailed side-by-side comparison for Zonka Feedback vs Microsoft Forms. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zonka Feedback vs Microsoft Forms Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Form Builder Software](/directory/3893/form-builder/software) > [Zonka Feedback \<span\>vs\</span\> Microsoft Forms](https://www.getapp.com.au/compare/109079/2057516/zonka-feedback/vs/microsoft-forms)

# Compare Zonka Feedback vs Microsoft Forms

Canonical: https://www.getapp.com.au/compare/109079/2057516/zonka-feedback/vs/microsoft-forms

> Detailed comparison between Zonka Feedback and Microsoft Forms. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zonka Feedback | Microsoft Forms |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 68 | 324 |
| **Starting Price** | USD 199.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Documentation |

## Key features

### Zonka Feedback

- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Visualization
- Feedback Management
- Live Results Sharing
- Mobile Survey
- Multi-Channel Distribution
- Performance Management
- Q\&A Management
- Real-Time Data
- Reporting/Analytics
- Scheduled Messaging
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management

### Microsoft Forms

- Customisable Forms
- Customizable Fields
- Customizable Templates
- Data Visualization
- Feedback Management
- Live Results Sharing
- Multi-Channel Distribution
- Reporting/Analytics
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Web Forms

## Links

- [View Zonka Feedback Profile](https://www.getapp.com.au/software/109079/zonka-feedback)
- [View Microsoft Forms Profile](https://www.getapp.com.au/software/2057516/microsoft-forms)
- [View Original Comparison](https://www.getapp.com.au/compare/109079/2057516/zonka-feedback/vs/microsoft-forms)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zonka Feedback vs Microsoft Forms Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Zonka Feedback vs Microsoft Forms. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/109079/2057516/zonka-feedback/vs/microsoft-forms","about":[{"@id":"https://www.getapp.com.au/software/109079/zonka-feedback#software"},{"@id":"https://www.getapp.com.au/software/2057516/microsoft-forms#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/109079/2057516/zonka-feedback/vs/microsoft-forms#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/109079/2057516/zonka-feedback/vs/microsoft-forms#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Zonka Feedback","description":"Zonka Feedback is an AI-powered Customer Feedback &amp; Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.\n\nWith powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.\n\nIts AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.\n\nZonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.\n\nWhether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de862204-6774-42aa-99e8-8b162b4b2970.png","url":"https://www.getapp.com.au/software/109079/zonka-feedback","@id":"https://www.getapp.com.au/software/109079/zonka-feedback#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":68},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Microsoft Forms","description":"The Microsoft Forms platform helps companies improve their operations through data collection and reporting on surveys. The software can be used to build customized forms, with open-ended questions, multiple-choice questions, and ratings to collect customer feedback. Microsoft Forms offers reporting tools and allows you to graphically present survey results complete with statistics and detailed information on the responses for each question. Additionally, organization can generate QR codes with embedded codes or links which can be shared via email or social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e06801ef-de8c-4f02-8066-05b419986aad.png","url":"https://www.getapp.com.au/software/2057516/microsoft-forms","@id":"https://www.getapp.com.au/software/2057516/microsoft-forms#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":324},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.com.au/compare/109079/2057516/zonka-feedback/vs/microsoft-forms#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Form Builder Software","position":2,"item":"/directory/3893/form-builder/software","@type":"ListItem"},{"name":"Zonka Feedback vs Microsoft Forms","position":3,"item":"https://www.getapp.com.au/compare/109079/2057516/zonka-feedback/vs/microsoft-forms","@type":"ListItem"}]}]}
</script>
