---
description: Get a quick and detailed side-by-side comparison for Gladly vs Helpwise. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Gladly vs Helpwise Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Gladly \<span\>vs\</span\> Helpwise](https://www.getapp.com.au/compare/106673/2057562/gladly/vs/helpwise)

# Compare Gladly vs Helpwise

Canonical: https://www.getapp.com.au/compare/106673/2057562/gladly/vs/helpwise

> Detailed comparison between Gladly and Helpwise. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Helpwise |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 139 | 27 |
| **Starting Price** | - | USD 12.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Gladly

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Email Management
- Help Desk Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### Helpwise

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Email Management
- Help Desk Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Gladly Profile](https://www.getapp.com.au/software/106673/gladly)
- [View Helpwise Profile](https://www.getapp.com.au/software/2057562/helpwise)
- [View Original Comparison](https://www.getapp.com.au/compare/106673/2057562/gladly/vs/helpwise)

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