---
description: Get a quick and detailed side-by-side comparison for Gladly vs Gorgias. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Gladly vs Gorgias Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Gladly \<span\>vs\</span\> Gorgias](https://www.getapp.com.au/compare/106673/124359/gladly/vs/gorgias)

# Compare Gladly vs Gorgias

Canonical: https://www.getapp.com.au/compare/106673/124359/gladly/vs/gorgias

> Detailed comparison between Gladly and Gorgias. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Gladly | Gorgias |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 139 | 134 |
| **Starting Price** | - | USD 60.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Gladly

- API
- Canned Responses
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Quality Assurance
- Real-Time Chat
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Gorgias

- API
- Canned Responses
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Quality Assurance
- Real-Time Chat
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Gladly Profile](https://www.getapp.com.au/software/106673/gladly)
- [View Gorgias Profile](https://www.getapp.com.au/software/124359/gorgias)
- [View Original Comparison](https://www.getapp.com.au/compare/106673/124359/gladly/vs/gorgias)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Gladly vs Gorgias Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Gladly vs Gorgias. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/106673/124359/gladly/vs/gorgias","about":[{"@id":"https://www.getapp.com.au/software/106673/gladly#software"},{"@id":"https://www.getapp.com.au/software/124359/gorgias#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/106673/124359/gladly/vs/gorgias#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/106673/124359/gladly/vs/gorgias#webpage","publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71e82bfb-71b8-4819-826c-6c23d03c49fe.jpeg","url":"https://www.getapp.com.au/software/106673/gladly","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/106673/gladly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":139,"ratingValue":4.8},"operatingSystem":"Cloud"},{"name":"Gorgias","description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e110bd2e-367b-4709-b560-9d9692941af5.png","url":"https://www.getapp.com.au/software/124359/gorgias","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/124359/gorgias#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":134,"ratingValue":4.6},"offers":{"price":"60","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/562/customer-support/software","@type":"ListItem"},{"name":"Gladly vs Gorgias","position":3,"item":"https://www.getapp.com.au/compare/106673/124359/gladly/vs/gorgias","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/106673/124359/gladly/vs/gorgias#breadcrumblist"}]}
</script>