---
description: Get a quick and detailed side-by-side comparison for contactSPACE vs Fusion Connect CCaaS. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: contactSPACE vs Fusion Connect CCaaS Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [contactSPACE \<span\>vs\</span\> Fusion Connect CCaaS](https://www.getapp.com.au/compare/106279/2052419/contactspace/vs/fusion-connect-ccaas)

# Compare contactSPACE vs Fusion Connect CCaaS

Canonical: https://www.getapp.com.au/compare/106279/2052419/contactspace/vs/fusion-connect-ccaas

> Detailed comparison between contactSPACE and Fusion Connect CCaaS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | contactSPACE | Fusion Connect CCaaS |
| **Overall rating** | 4.8/5 | - |
| **Total Reviews** | 11 | 0 |
| **Starting Price** | USD 150.00 | - |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### contactSPACE

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Tracking
- Chat/Messaging
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Workforce Management

### Fusion Connect CCaaS

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Tracking
- Chat/Messaging
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Workforce Management

## Links

- [View contactSPACE Profile](https://www.getapp.com.au/software/106279/contactspace)
- [View Fusion Connect CCaaS Profile](https://www.getapp.com.au/software/2052419/fusion-connect-ccaas)
- [View Original Comparison](https://www.getapp.com.au/compare/106279/2052419/contactspace/vs/fusion-connect-ccaas)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"contactSPACE vs Fusion Connect CCaaS Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for contactSPACE vs Fusion Connect CCaaS. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/106279/2052419/contactspace/vs/fusion-connect-ccaas","about":[{"@id":"https://www.getapp.com.au/software/106279/contactspace#software"},{"@id":"https://www.getapp.com.au/software/2052419/fusion-connect-ccaas#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/106279/2052419/contactspace/vs/fusion-connect-ccaas#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/106279/2052419/contactspace/vs/fusion-connect-ccaas#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"contactSPACE","description":"contactSPACE is a cloud contact center software solution which offers customizable CallGuides®, campaign creation tools, dashboards for performance monitoring, multiple auto dialling modes, contact filters, and more. The solution has multichannel communication capabilities including phone, email, SMS, and live chat, and inbound, outbound, and blended initiatives are supported. \n\ncontactSPACE includes a campaign creation wizard to enable users to create best practice initiative frameworks, and the initiative manager, which gives users control over which initiatives are currently live, how they are performing, and which teams are working on them. The data manager allows users to upload data lists, add data fields, review available records, create filters and segment targeting schedules, generate new data lists, create quality assurance (QA) and compliance management processing queues, control callback assignment, and set agent and initiative target KPIs. Customized agent interfaces can be created, with tailored workflows and custom shortcuts, and users can also produce Call Guides® to provide agents with dynamic product or customer information at the correct stage of each call.\n\ncontactSPACE offers multiple dialing options which can be assigned to different initiatives based on the desired outcomes. Manual dialing enables agents to place calls using an onscreen keypad. Preview dialing allows agents to select when the number is dialed, and in progressive dialing the call is dialed inside of a timeframe set by the administrator. Predictive dialing is included for high volume teams, and offers automatic management of answering machines and telecommunication errors. An automated agent can be enabled to handle inbound calls by directing customers through the workflow-driven interactive voice response (IVR) system, with a built-in payment gateway and the ability to dynamically promote offers and upsell through the process.\n\ncontactSPACE allows users to monitor performance of agents and initiatives in real time, with a home dashboard that summarizes inbound calls, outbound calls, agent activity, and emotion, and a team leader dashboard that supports listen in, whisper, and barge capabilities. Agent, team, and campaign performance can be compared against each other, and against targets and goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e089329e-e9d6-4d9e-8865-8fee87844b4a.png","url":"https://www.getapp.com.au/software/106279/contactspace","@id":"https://www.getapp.com.au/software/106279/contactspace#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":11},"offers":{"price":"150","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Fusion Connect CCaaS","description":"Use Fusion Connect Contact Center as a Service (CCaas) to communicate with your customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy and includes tools such as a predictive dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service.","url":"https://www.getapp.com.au/software/2052419/fusion-connect-ccaas","@id":"https://www.getapp.com.au/software/2052419/fusion-connect-ccaas#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.getapp.com.au/compare/106279/2052419/contactspace/vs/fusion-connect-ccaas#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"contactSPACE vs Fusion Connect CCaaS","position":3,"item":"https://www.getapp.com.au/compare/106279/2052419/contactspace/vs/fusion-connect-ccaas","@type":"ListItem"}]}]}
</script>
