---
description: Get a quick and detailed side-by-side comparison for Freshchat vs WhatsApp. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshchat vs WhatsApp Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Freshchat \<span\>vs\</span\> WhatsApp](https://www.getapp.com.au/compare/106095/2035411/freshchat/vs/whatsapp)

# Compare Freshchat vs WhatsApp

Canonical: https://www.getapp.com.au/compare/106095/2035411/freshchat/vs/whatsapp

> Detailed comparison between Freshchat and WhatsApp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | WhatsApp |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 151 | 16446 |
| **Starting Price** | INR 1,799.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | Live Online, Documentation | Not Offered |

## Key features

### Freshchat

- API
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Search/Filter
- Support Ticket Management
- Third-Party Integrations
- Transfers/Routing

### WhatsApp

- API
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Search/Filter
- Third-Party Integrations

## Links

- [View Freshchat Profile](https://www.getapp.com.au/software/106095/freshchat)
- [View WhatsApp Profile](https://www.getapp.com.au/software/2035411/whatsapp)
- [View Original Comparison](https://www.getapp.com.au/compare/106095/2035411/freshchat/vs/whatsapp)

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