---
description: Get a quick and detailed side-by-side comparison for Freshchat vs Pure Chat. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshchat vs Pure Chat Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Freshchat \<span\>vs\</span\> Pure Chat](https://www.getapp.com.au/compare/106095/109559/freshchat/vs/pure-chat)

# Compare Freshchat vs Pure Chat

Canonical: https://www.getapp.com.au/compare/106095/109559/freshchat/vs/pure-chat

> Detailed comparison between Freshchat and Pure Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | Pure Chat |
| **Overall rating** | 4.1/5 | 4.6/5 |
| **Total Reviews** | 115 | 337 |
| **Starting Price** | INR 1,799.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | Live Online, Documentation | Documentation, Videos |

## Key features

### Freshchat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- File Sharing
- Interaction Tracking
- Mobile Access
- Natural Language Processing
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-Time Data
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Pure Chat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- File Sharing
- Interaction Tracking
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Freshchat Profile](https://www.getapp.com.au/software/106095/freshchat)
- [View Pure Chat Profile](https://www.getapp.com.au/software/109559/pure-chat)
- [View Original Comparison](https://www.getapp.com.au/compare/106095/109559/freshchat/vs/pure-chat)

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