---
description: Get a quick and detailed side-by-side comparison for Microsoft Teams vs Freshcaller. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Microsoft Teams vs Freshcaller Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Instant Messaging Software](/directory/320/instant-messaging-chat/software) > [Microsoft Teams \<span\>vs\</span\> Freshcaller](https://www.getapp.com.au/compare/105615/108817/microsoft-teams/vs/freshcaller)

# Compare Microsoft Teams vs Freshcaller

Canonical: https://www.getapp.com.au/compare/105615/108817/microsoft-teams/vs/freshcaller

> Detailed comparison between Microsoft Teams and Freshcaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Microsoft Teams | Freshcaller |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 10940 | 35 |
| **Starting Price** | $6.90 | $15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Documentation, Videos |

## Key features

### Microsoft Teams

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- CRM
- Call Conferencing
- Call Recording
- Call Routing
- Call Transfer
- Collaboration Tools
- Contact Management
- Mobile Access
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Third-Party Integrations
- Two-Way Audio & Video
- Video Conferencing
- Voice Mail

### Freshcaller

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- CRM
- Call Conferencing
- Call Recording
- Call Routing
- Call Transfer
- Collaboration Tools
- Contact Management
- Mobile Access
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Third-Party Integrations
- Two-Way Audio & Video
- Video Conferencing
- Voice Mail

## Links

- [View Microsoft Teams Profile](https://www.getapp.com.au/software/105615/microsoft-teams)
- [View Freshcaller Profile](https://www.getapp.com.au/software/108817/freshcaller)
- [View Original Comparison](https://www.getapp.com.au/compare/105615/108817/microsoft-teams/vs/freshcaller)

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