---
description: Get a quick and detailed side-by-side comparison for RingCX vs Zoom Workplace. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: RingCX vs Zoom Workplace Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [RingCX \<span\>vs\</span\> Zoom Workplace](https://www.getapp.com.au/compare/105435/111633/ringcentral-contact-center/vs/zoom-video-conferencing)

# Compare RingCX vs Zoom Workplace

Canonical: https://www.getapp.com.au/compare/105435/111633/ringcentral-contact-center/vs/zoom-video-conferencing

> Detailed comparison between RingCX and Zoom Workplace. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | RingCX | Zoom Workplace |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 264 | 14689 |
| **Starting Price** | USD 65.00 | $20.99 |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### RingCX

- API
- Auto-Dialer
- CRM
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- File Transfer
- Live Chat
- Monitoring
- Multi-User Collaboration
- On-Demand Recording
- Real-Time Analytics
- Real-Time Chat
- Recording
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Video Conferencing

### Zoom Workplace

- API
- Auto-Dialer
- CRM
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- File Transfer
- Live Chat
- Monitoring
- Multi-User Collaboration
- On-Demand Recording
- Real-Time Analytics
- Real-Time Chat
- Recording
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Video Conferencing

## Links

- [View RingCX Profile](https://www.getapp.com.au/software/105435/ringcentral-contact-center)
- [View Zoom Workplace Profile](https://www.getapp.com.au/software/111633/zoom-video-conferencing)
- [View Original Comparison](https://www.getapp.com.au/compare/105435/111633/ringcentral-contact-center/vs/zoom-video-conferencing)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"RingCX vs Zoom Workplace Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for RingCX vs Zoom Workplace. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/105435/111633/ringcentral-contact-center/vs/zoom-video-conferencing","about":[{"@id":"https://www.getapp.com.au/software/105435/ringcentral-contact-center#software"},{"@id":"https://www.getapp.com.au/software/111633/zoom-video-conferencing#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/105435/111633/ringcentral-contact-center/vs/zoom-video-conferencing#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/105435/111633/ringcentral-contact-center/vs/zoom-video-conferencing#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"RingCX","description":"RingCentral RingCX is a contact center solution that redefines customer service with an AI-powered approach. At its core, RingCX combines RingSense™ AI technology, omnichannel contact center capabilities, and RingCentral RingEX unified communications to create a seamless, efficient, and easy-to-use platform. This next-generation solution disrupts the traditional contact center landscape with a unique blend of product features, pricing, and packaging, offering businesses an innovative way to manage customer interactions.\n\nThe AI-First Approach\nRingSense™ AI technology is a key differentiator for RingCX, providing advanced automation, intelligent insights, and enhanced customer interactions. AI-driven capabilities allow agents to handle customer inquiries more efficiently, identify patterns in customer behavior, and improve first-contact resolution rates. This approach elevates the customer service experience, enabling businesses to offer personalized and effective support.\n\nOmnichannel Contact Center\nRingCX supports a rich omnichannel environment, allowing businesses to engage customers through various channels, including voice, video, SMS, email, chat, social media, and messaging applications like WhatsApp. This unified approach enables agents to manage interactions from a single pane of glass, reducing complexity and improving response times. Customers benefit from consistent communication across all touchpoints, leading to a better overall experience.\n\nSeamless Integration with RingEX\nThe integration with RingEX enhances collaboration and communication within the organization. Agents can easily connect with internal teams and subject matter experts, streamlining the process of resolving customer issues. This seamless integration eliminates the need for separate communication tools, promoting a more cohesive and efficient work environment.\n\nQuick Deployment and Cost-Effective Pricing\nRingCX is designed to be deployed quickly, allowing businesses to get up and running in days rather than weeks. This simplified deployment process reduces the burden on resource-constrained businesses, making it accessible for companies of all sizes. The pricing model is another significant advantage, offering unlimited domestic minutes and predictable costs. This approach helps businesses avoid hidden fees and manage budgets more effectively.\n\nStreamlined and Modern Solution\nRingCX addresses the challenges faced by traditional contact centers, offering a streamlined and modern solution. It eliminates the complexities of traditional systems, providing a straightforward and user-friendly platform. This simplicity allows businesses to focus on delivering great customer experiences without the hassle of complex technical infrastructure.\n\nEnhanced Customer Experience\nBy bringing together AI technology, omnichannel support, and unified communications, RingCX delivers a superior customer experience. Customers benefit from faster responses, personalized interactions, and consistent communication, while businesses gain a platform that drives efficiency and reduces costs.\n\nConclusion\nRingCentral RingCX is the ideal product for businesses seeking a smarter and more straightforward approach to customer service. Its AI-first focus, combined with omnichannel capabilities and seamless integration with RingEX, offers a disruptive solution that redefines the contact center experience. With quick deployment, cost-effective pricing, and an emphasis on enhancing customer experiences, RingCX provides a comprehensive platform for businesses looking to stay ahead in the ever-evolving world of customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ef785d50-715a-47eb-aff1-378447ea7007.png","url":"https://www.getapp.com.au/software/105435/ringcentral-contact-center","@id":"https://www.getapp.com.au/software/105435/ringcentral-contact-center#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":264,"ratingValue":4.2},"offers":{"price":"65","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Zoom Workplace","description":"Zoom Workplace is a cloud-native, AI-powered open collaboration platform that consolidates meetings, team chat, phone (VoIP), whiteboard, and contact center capabilities into a single unified interface. Designed for businesses of all sizes across industries, Zoom Workplace supports hybrid and distributed teams with tools for real-time communication, asynchronous collaboration, and workflow automation. The platform integrates with a broad ecosystem of third-party applications and offers flexible deployment options suited to enterprise IT environments.\n\nZoom Workplace delivers AI-assisted features across its core modules, including meeting summaries, chat composition, and whiteboard generation, reducing manual overhead for recurring communication tasks. Administrators gain centralized controls for user management, security policies, and analytics, while end users access a consistent experience across desktop, mobile, and web clients. Role-based permissions, SSO support, and end-to-end encryption address enterprise compliance and security requirements.\n\nBuilt for scalability, Zoom Workplace accommodates teams ranging from small businesses to large enterprises, with tiered licensing and add-on modules for contact center, events, and revenue intelligence. The platform's open architecture supports custom integrations via APIs and SDKs, making it adaptable to industry-specific workflows in sectors such as healthcare, education, financial services, and technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77a56f0a-01ca-429f-b7ab-5f23d76c668f.png","url":"https://www.getapp.com.au/software/111633/zoom-video-conferencing","@id":"https://www.getapp.com.au/software/111633/zoom-video-conferencing#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":14689,"ratingValue":4.6},"offers":{"price":"20.99","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/105435/111633/ringcentral-contact-center/vs/zoom-video-conferencing#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"RingCX vs Zoom Workplace","position":3,"item":"https://www.getapp.com.au/compare/105435/111633/ringcentral-contact-center/vs/zoom-video-conferencing","@type":"ListItem"}]}]}
</script>
