---
description: Get a quick and detailed side-by-side comparison for Universal Knowledge vs PHPKB. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Universal Knowledge vs PHPKB Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Collaboration Software](/directory/335/web-collaboration/software) > [Universal Knowledge \<span\>vs\</span\> PHPKB](https://www.getapp.com.au/compare/105247/131567/universal-knowledge/vs/phpkb)

# Compare Universal Knowledge vs PHPKB

Canonical: https://www.getapp.com.au/compare/105247/131567/universal-knowledge/vs/phpkb

> Detailed comparison between Universal Knowledge and PHPKB. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Universal Knowledge | PHPKB |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 13 | 9 |
| **Starting Price** | GBP 10.00 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Universal Knowledge

- API
- Access Controls/Permissions
- Activity Tracking
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Library
- Content Management
- Customisable Branding
- Customizable Templates
- Discussions/Forums
- Document Management
- Full Text Search
- Reporting & Statistics
- SSL Security
- Single Sign On
- Social Media Integration
- Tagging
- Workflow Management

### PHPKB

- API
- Access Controls/Permissions
- Activity Tracking
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Library
- Content Management
- Customisable Branding
- Customizable Templates
- Discussions/Forums
- Document Management
- Full Text Search
- Reporting & Statistics
- SSL Security
- Single Sign On
- Social Media Integration
- Tagging
- Workflow Management

## Links

- [View Universal Knowledge Profile](https://www.getapp.com.au/software/105247/universal-knowledge)
- [View PHPKB Profile](https://www.getapp.com.au/software/131567/phpkb)
- [View Original Comparison](https://www.getapp.com.au/compare/105247/131567/universal-knowledge/vs/phpkb)

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