---
description: Get a quick and detailed side-by-side comparison for Akita vs Customerscore.io. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Akita vs Customerscore.io Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Akita \<span\>vs\</span\> Customerscore.io](https://www.getapp.com.au/compare/105067/2079342/akita/vs/customerscore-io)

# Compare Akita vs Customerscore.io

Canonical: https://www.getapp.com.au/compare/105067/2079342/akita/vs/customerscore-io

> Detailed comparison between Akita and Customerscore.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Akita | Customerscore.io |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 8 | 17 |
| **Starting Price** | USD 160.00 | EUR 119.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Documentation |

## Key features

### Akita

- API
- Account Alerts
- Account Management
- Activity Tracking
- Behavior Analytics
- CRM
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Profiles
- Email Management
- Engagement Tracking
- Marketing Automation
- Performance Metrics
- Predictive Analytics
- Process/Workflow Automation
- Reporting/Analytics
- User Onboarding
- Workflow Management

### Customerscore.io

- API
- Account Alerts
- Account Management
- Activity Tracking
- Behavior Analytics
- CRM
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Profiles
- Email Management
- Engagement Tracking
- Marketing Automation
- Performance Metrics
- Predictive Analytics
- Process/Workflow Automation
- Reporting/Analytics
- User Onboarding
- Workflow Management

## Links

- [View Akita Profile](https://www.getapp.com.au/software/105067/akita)
- [View Customerscore.io Profile](https://www.getapp.com.au/software/2079342/customerscore-io)
- [View Original Comparison](https://www.getapp.com.au/compare/105067/2079342/akita/vs/customerscore-io)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Akita vs Customerscore.io Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Akita vs Customerscore.io. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/105067/2079342/akita/vs/customerscore-io","about":[{"@id":"https://www.getapp.com.au/software/105067/akita#software"},{"@id":"https://www.getapp.com.au/software/2079342/customerscore-io#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/105067/2079342/akita/vs/customerscore-io#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/105067/2079342/akita/vs/customerscore-io#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Akita","description":"Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.\n\nAkita allows users to customize automated alerts for important customer interactions, including overdue invoices, open support tickets, customer ratings, last contact outside of a specified time period, and more. The accounts and contacts dashboard shows users all contact with details on their segment, lifecycle stage, account health score, number of notifications and alerts, and actions to be taken. Users can view lists of people or organizations who have been identified as churn risks by Akita, customers with open tickets, upsell opportunities, upcoming renewals, and more. Contacts and accounts can be filtered using various criteria, such as their health score, lifecycle stage, and segment. The dashboard also gives users an overview of the total monthly recurring revenue (MRR), customer lifetime value (LTV), average health scores, daily tickets, and other metrics, with color-coded details of percentage change.\n\nAkita offers a Google Chrome extension which automatically builds full customer histories for every email, enabling users to view a customer’s history instantly, without needing to leave their inbox. Native integrations with a range of cloud applications covering accounting, billing &amp; invoicing, eCommerce, payment processing, CRM, customer support and help desk, email marketing, event management, lead generation, marketing automation, customer satisfaction, project management, telephony, time tracking, and more enable users to connect the tools they already use to their Akita account.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/412f6805-76be-4f91-8de8-e3b99d591349.png","url":"https://www.getapp.com.au/software/105067/akita","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/105067/akita#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":8},"offers":{"price":"160","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Customerscore.io","description":"Customerscore.io helps businesses prevent churn and uncover upsell opportunities, helping them increase revenue and enhance customer retention. By providing actionable insights, the platform enables organizations to make data-driven decisions to improve the effectiveness of their customer-facing teams.\n\nCustomerscore.io offers quick implementation with ready-made data integrations, allowing businesses to start gaining insights. The machine learning scoring model identifies churn drivers and highlights areas of risk, while smart alerts keep you informed about potential churn or upsell opportunities.\n\nOne of its features, customer segmentation and automated outreach playbooks, streamlines customer engagement and improves operational efficiency. The health monitoring tools provide a comprehensive view of your user base, helping you prioritize actions that drive growth.\n\nBy analyzing your user base, Customerscore.io identifies where upsell potential exists and where churn risks lie, ensuring you can take proactive steps to secure long-term success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2efca61f-7b18-4c5b-bba0-2706165beffe.png","url":"https://www.getapp.com.au/software/2079342/customerscore-io","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2079342/customerscore-io#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":17},"offers":{"price":"119","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Success Software","position":2,"item":"/directory/959/customer-success/software","@type":"ListItem"},{"name":"Akita vs Customerscore.io","position":3,"item":"https://www.getapp.com.au/compare/105067/2079342/akita/vs/customerscore-io","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/105067/2079342/akita/vs/customerscore-io#breadcrumblist"}]}
</script>