---
description: Get a quick and detailed side-by-side comparison for Genesys Cloud CX vs Microsoft Teams. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Genesys Cloud CX vs Microsoft Teams Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> Microsoft Teams](https://www.getapp.com.au/compare/104597/105615/genesys-cloud/vs/microsoft-teams)

# Compare Genesys Cloud CX vs Microsoft Teams

Canonical: https://www.getapp.com.au/compare/104597/105615/genesys-cloud/vs/microsoft-teams

> Detailed comparison between Genesys Cloud CX and Microsoft Teams. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Microsoft Teams |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 269 | 11166 |
| **Starting Price** | $98.00 | $6.90 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Document Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Recording
- SSL Security
- Screen Sharing
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support
- Workflow Management

### Microsoft Teams

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Document Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Recording
- SSL Security
- Screen Sharing
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support
- Workflow Management

## Links

- [View Genesys Cloud CX Profile](https://www.getapp.com.au/software/104597/genesys-cloud)
- [View Microsoft Teams Profile](https://www.getapp.com.au/software/105615/microsoft-teams)
- [View Original Comparison](https://www.getapp.com.au/compare/104597/105615/genesys-cloud/vs/microsoft-teams)

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