---
description: Get a quick and detailed side-by-side comparison for Freshsales vs Bigin by Zoho CRM. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshsales vs Bigin by Zoho CRM Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Freshsales \<span\>vs\</span\> Bigin by Zoho CRM](https://www.getapp.com.au/compare/104265/142099/freshsales/vs/bigin-by-zoho-crm)

# Compare Freshsales vs Bigin by Zoho CRM

Canonical: https://www.getapp.com.au/compare/104265/142099/freshsales/vs/bigin-by-zoho-crm

> Detailed comparison between Freshsales and Bigin by Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshsales | Bigin by Zoho CRM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 623 | 744 |
| **Starting Price** | USD 11.00 | USD 1.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshsales

- API
- Calendar/Reminder System
- Client Management
- Client Tracking
- Customizable Reports
- Dashboard
- Deal Management
- For Real Estate
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Pipeline Reports
- Product Catalog
- Referral Tracking
- Reminders
- Sales Activity Management
- Scheduling
- Web Forms
- Web-based Deployment

### Bigin by Zoho CRM

- API
- Calendar/Reminder System
- Client Management
- Client Tracking
- Customizable Reports
- Dashboard
- Deal Management
- For Real Estate
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Pipeline Reports
- Product Catalog
- Referral Tracking
- Reminders
- Sales Activity Management
- Scheduling
- Web Forms
- Web-based Deployment

## Links

- [View Freshsales Profile](https://www.getapp.com.au/software/104265/freshsales)
- [View Bigin by Zoho CRM Profile](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm)
- [View Original Comparison](https://www.getapp.com.au/compare/104265/142099/freshsales/vs/bigin-by-zoho-crm)

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