---
description: Get a quick and detailed side-by-side comparison for Smartsheet vs ServiceNow Customer Service Management. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Smartsheet vs ServiceNow Customer Service Management Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Project Management Software](/directory/332/project-management/software) > [Smartsheet \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.getapp.com.au/compare/10391/2058097/smartsheet/vs/servicenow-customer-service-management)

# Compare Smartsheet vs ServiceNow Customer Service Management

Canonical: https://www.getapp.com.au/compare/10391/2058097/smartsheet/vs/servicenow-customer-service-management

> Detailed comparison between Smartsheet and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smartsheet | ServiceNow Customer Service Management |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3482 | 151 |
| **Starting Price** | USD 12.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Smartsheet

- API
- Access Controls/Permissions
- Assignment Management
- CRM
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Content Management
- Email Management
- Inventory Management
- Issue Management
- Monitoring
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Task Management
- Workflow Management

### ServiceNow Customer Service Management

- API
- Access Controls/Permissions
- Assignment Management
- CRM
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Content Management
- Email Management
- Inventory Management
- Issue Management
- Monitoring
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Smartsheet Profile](https://www.getapp.com.au/software/10391/smartsheet)
- [View ServiceNow Customer Service Management Profile](https://www.getapp.com.au/software/2058097/servicenow-customer-service-management)
- [View Original Comparison](https://www.getapp.com.au/compare/10391/2058097/smartsheet/vs/servicenow-customer-service-management)

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