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Pivotal Tracker vs JIRA Service Management

Pivotal Tracker

(150)
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JIRA Service Management

(679)
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Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps everyone, even distributed teams focused and on the same page, with an integrated, always up to date story board.
Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
View profile
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
View profile
View 6 more Pivotal Tracker
View 5 more JIRA Service Management

Starting from

USD 1.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 17.65/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(150)

Ease of Use

4.0/5

Features

4.2/5

Customer Service

4.2/5

Value for Money

4.2/5
Read all reviews

Overall rating

4.5 /5
(679)

Ease of Use

4.2/5

Features

4.5/5

Customer Service

4.3/5

Value for Money

4.3/5
Read all reviews

Total features 32

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Bug/Issue Capture
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Management
  • Feedback Management
  • File Sharing
  • For IT Project Management
  • For Small Businesses
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • On Call Scheduling
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Data Management
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Projections
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Safety Incident Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Testing/QA Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Web-based Deployment
  • Widgets
  • Workflow Management

Total features 113

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Bug/Issue Capture
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Management
  • Feedback Management
  • File Sharing
  • For IT Project Management
  • For Small Businesses
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • On Call Scheduling
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Data Management
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Projections
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Safety Incident Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Testing/QA Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Web-based Deployment
  • Widgets
  • Workflow Management
  • 8x8 Contact Center
  • Apwide Golive
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Clerk Invoices
  • Confluence
  • Docusign
  • Dropbox Business
  • EazyBI Cloud
  • Elements Connect
  • Emburse Abacus
  • Exalate
  • Freshdesk
  • Get Satisfaction
  • GitHub
  • Gliffy
  • Google Analytics 360
  • Google Docs
  • Google Drive
  • Hootsuite
  • Instabug
  • Intercom
  • Jenkins
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • Pabbly Connect
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • Screenful
  • ScriptRunner for Jira
  • ServiceNow
  • Slack
  • Stride
  • SumUp
  • Tempo Budgets
  • Toggl Track
  • Trello
  • Twitter/X
  • Userlane
  • Usersnap
  • Watchtower
  • Workplace from Meta
  • Zendesk Suite
  • Zephyr Enterprise
  • draw.io
  • 8x8 Contact Center
  • Apwide Golive
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Clerk Invoices
  • Confluence
  • Docusign
  • Dropbox Business
  • EazyBI Cloud
  • Elements Connect
  • Emburse Abacus
  • Exalate
  • Freshdesk
  • Get Satisfaction
  • GitHub
  • Gliffy
  • Google Analytics 360
  • Google Docs
  • Google Drive
  • Hootsuite
  • Instabug
  • Intercom
  • Jenkins
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • Pabbly Connect
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • Screenful
  • ScriptRunner for Jira
  • ServiceNow
  • Slack
  • Stride
  • SumUp
  • Tempo Budgets
  • Toggl Track
  • Trello
  • Twitter/X
  • Userlane
  • Usersnap
  • Watchtower
  • Workplace from Meta
  • Zendesk Suite
  • Zephyr Enterprise
  • draw.io

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