---
description: Get a quick and detailed side-by-side comparison for Dialpad vs Zoom Workplace. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dialpad vs Zoom Workplace Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Dialpad \<span\>vs\</span\> Zoom Workplace](https://www.getapp.com.au/compare/103849/111633/dialpad-sell/vs/zoom)

# Compare Dialpad vs Zoom Workplace

Canonical: https://www.getapp.com.au/compare/103849/111633/dialpad-sell/vs/zoom

> Detailed comparison between Dialpad and Zoom Workplace. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dialpad | Zoom Workplace |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 570 | 14682 |
| **Starting Price** | USD 27.00 | $20.99 |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Dialpad

- AI/Machine Learning
- API
- Auto-Dialer
- CRM
- Call Disposition
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Dashboard
- File Transfer
- Live Chat
- Monitoring
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Recording
- Single Sign On
- Video Conferencing
- Voicemail Transcription

### Zoom Workplace

- AI/Machine Learning
- API
- Auto-Dialer
- CRM
- Call Disposition
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Dashboard
- File Transfer
- Live Chat
- Monitoring
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Recording
- Single Sign On
- Video Conferencing
- Voicemail Transcription

## Links

- [View Dialpad Profile](https://www.getapp.com.au/software/103849/dialpad-sell)
- [View Zoom Workplace Profile](https://www.getapp.com.au/software/111633/zoom)
- [View Original Comparison](https://www.getapp.com.au/compare/103849/111633/dialpad-sell/vs/zoom)

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