---
description: Get a quick and detailed side-by-side comparison for Asterisk vs Genesys Cloud CX. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Asterisk vs Genesys Cloud CX Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/599/unified-communications/software) > [Asterisk \<span\>vs\</span\> Genesys Cloud CX](https://www.getapp.com.au/compare/103549/104597/asterisk/vs/genesys-cloud)

# Compare Asterisk vs Genesys Cloud CX

Canonical: https://www.getapp.com.au/compare/103549/104597/asterisk/vs/genesys-cloud

> Detailed comparison between Asterisk and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Asterisk | Genesys Cloud CX |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 44 | 262 |
| **Starting Price** | USD 595.00 | $98.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Asterisk

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Caller ID
- Communication Management
- Computer Telephony Integration
- Contact Management
- Mobile Access
- Predictive Dialer
- Reporting/Analytics
- SMS Messaging
- Text to Speech
- Video Conferencing
- VoIP Connection
- Voice Mail

### Genesys Cloud CX

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Caller ID
- Communication Management
- Computer Telephony Integration
- Contact Management
- Mobile Access
- Predictive Dialer
- Reporting/Analytics
- SMS Messaging
- Text to Speech
- Video Conferencing
- VoIP Connection
- Voice Mail

## Links

- [View Asterisk Profile](https://www.getapp.com.au/software/103549/asterisk)
- [View Genesys Cloud CX Profile](https://www.getapp.com.au/software/104597/genesys-cloud)
- [View Original Comparison](https://www.getapp.com.au/compare/103549/104597/asterisk/vs/genesys-cloud)

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