---
description: Get a quick and detailed side-by-side comparison for HelpOnClick vs Lime Connect. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpOnClick vs Lime Connect Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [HelpOnClick \<span\>vs\</span\> Lime Connect](https://www.getapp.com.au/compare/10350/90636/helponclick-live-chat-software/vs/userlike-live-chat)

# Compare HelpOnClick vs Lime Connect

Canonical: https://www.getapp.com.au/compare/10350/90636/helponclick-live-chat-software/vs/userlike-live-chat

> Detailed comparison between HelpOnClick and Lime Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HelpOnClick | Lime Connect |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 12 | 647 |
| **Starting Price** | USD 7.20 | USD 100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### HelpOnClick

- API
- Alerts/Escalation
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Email Management
- File Sharing
- Live Chat
- Mobile Access
- Performance Metrics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Lime Connect

- API
- Alerts/Escalation
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Email Management
- File Sharing
- Live Chat
- Mobile Access
- Performance Metrics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View HelpOnClick Profile](https://www.getapp.com.au/software/10350/helponclick-live-chat-software)
- [View Lime Connect Profile](https://www.getapp.com.au/software/90636/userlike-live-chat)
- [View Original Comparison](https://www.getapp.com.au/compare/10350/90636/helponclick-live-chat-software/vs/userlike-live-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HelpOnClick vs Lime Connect Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for HelpOnClick vs Lime Connect. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/10350/90636/helponclick-live-chat-software/vs/userlike-live-chat","about":[{"@id":"https://www.getapp.com.au/software/10350/helponclick-live-chat-software#software"},{"@id":"https://www.getapp.com.au/software/90636/userlike-live-chat#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/10350/90636/helponclick-live-chat-software/vs/userlike-live-chat#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/10350/90636/helponclick-live-chat-software/vs/userlike-live-chat#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"HelpOnClick","description":"HelpOnClick software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.\n\nReal time traffic monitoring and chatting with customers is available right after installation, which is only a copy&amp;paste setup. Advanced customization options help website owners make the tool fit in the look and feel of their website.\n\nHelpOnClick can be integrated into any website. It supports multiple websites and departments, so that operators can provide assistance on several websites from the same account. At the same time administrators can apply different settings and templates on different websites.\n\nHelpOnClick provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk or any help desk of your choice.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8e995e74-8d05-4b6b-887c-f1dfbb8d6fa7.jpg","url":"https://www.getapp.com.au/software/10350/helponclick-live-chat-software","@id":"https://www.getapp.com.au/software/10350/helponclick-live-chat-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":12},"offers":{"price":"7.2","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Lime Connect","description":"Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. \n\nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \n\nAll messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app.\n\nAdditional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cc07b0e0-5b92-404d-a4ca-d2b858b17bcc.png","url":"https://www.getapp.com.au/software/90636/userlike-live-chat","@id":"https://www.getapp.com.au/software/90636/userlike-live-chat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":647},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux"},{"@id":"https://www.getapp.com.au/compare/10350/90636/helponclick-live-chat-software/vs/userlike-live-chat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"HelpOnClick vs Lime Connect","position":3,"item":"https://www.getapp.com.au/compare/10350/90636/helponclick-live-chat-software/vs/userlike-live-chat","@type":"ListItem"}]}]}
</script>