---
description: Get a quick and detailed side-by-side comparison for TeamSupport vs HelpOnClick. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: TeamSupport vs HelpOnClick Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [TeamSupport \<span\>vs\</span\> HelpOnClick](https://www.getapp.com.au/compare/8670/10350/teamsupport/vs/helponclick-live-chat-software)

# Compare TeamSupport vs HelpOnClick

Canonical: https://www.getapp.com.au/compare/8670/10350/teamsupport/vs/helponclick-live-chat-software

> Detailed comparison between TeamSupport and HelpOnClick. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | TeamSupport | HelpOnClick |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 848 | 12 |
| **Starting Price** | USD 45.00 | USD 7.20 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### TeamSupport

- AI Copilot
- API
- Alerts/Escalation
- Automated Routing
- Autoresponders
- CRM
- Chat/Messaging
- Customisable Branding
- Email Management
- Knowledge Base Management
- Live Chat
- Mobile App
- Performance Metrics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Ticket Management

### HelpOnClick

- AI Copilot
- API
- Alerts/Escalation
- Automated Routing
- Autoresponders
- CRM
- Chat/Messaging
- Customisable Branding
- Email Management
- Knowledge Base Management
- Live Chat
- Mobile App
- Performance Metrics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Ticket Management

## Links

- [View TeamSupport Profile](https://www.getapp.com.au/software/8670/teamsupport)
- [View HelpOnClick Profile](https://www.getapp.com.au/software/10350/helponclick-live-chat-software)
- [View Original Comparison](https://www.getapp.com.au/compare/8670/10350/teamsupport/vs/helponclick-live-chat-software)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"TeamSupport vs HelpOnClick Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for TeamSupport vs HelpOnClick. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/8670/10350/teamsupport/vs/helponclick-live-chat-software","about":[{"@id":"https://www.getapp.com.au/software/8670/teamsupport#software"},{"@id":"https://www.getapp.com.au/software/10350/helponclick-live-chat-software#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/8670/10350/teamsupport/vs/helponclick-live-chat-software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/8670/10350/teamsupport/vs/helponclick-live-chat-software#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"TeamSupport","description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a05b17c8-e4d4-400f-91c1-3fcba6d73c00.png","url":"https://www.getapp.com.au/software/8670/teamsupport","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/8670/teamsupport#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":848},"offers":{"price":"45","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"HelpOnClick","description":"HelpOnClick software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.\n\nReal time traffic monitoring and chatting with customers is available right after installation, which is only a copy&amp;paste setup. Advanced customization options help website owners make the tool fit in the look and feel of their website.\n\nHelpOnClick can be integrated into any website. It supports multiple websites and departments, so that operators can provide assistance on several websites from the same account. At the same time administrators can apply different settings and templates on different websites.\n\nHelpOnClick provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk or any help desk of your choice.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8e995e74-8d05-4b6b-887c-f1dfbb8d6fa7.jpg","url":"https://www.getapp.com.au/software/10350/helponclick-live-chat-software","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/10350/helponclick-live-chat-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":12},"offers":{"price":"7.2","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"TeamSupport vs HelpOnClick","position":3,"item":"https://www.getapp.com.au/compare/8670/10350/teamsupport/vs/helponclick-live-chat-software","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/8670/10350/teamsupport/vs/helponclick-live-chat-software#breadcrumblist"}]}
</script>