---
description: Get a quick and detailed side-by-side comparison for Autotask PSA vs JIRA Service Management. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Autotask PSA vs JIRA Service Management Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/331/professional-services-automation/software) > [Autotask PSA \<span\>vs\</span\> JIRA Service Management](https://www.getapp.com.au/compare/10348/91811/autotask-psa/vs/jira-service-management)

# Compare Autotask PSA vs JIRA Service Management

Canonical: https://www.getapp.com.au/compare/10348/91811/autotask-psa/vs/jira-service-management

> Detailed comparison between Autotask PSA and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Autotask PSA | JIRA Service Management |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 155 | 763 |
| **Starting Price** | - | USD 20.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Autotask PSA

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- CRM
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- IT Reporting
- Project Management
- Projections
- Real-Time Analytics
- Real-Time Reporting
- Scheduling
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- CRM
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- IT Reporting
- Project Management
- Projections
- Real-Time Analytics
- Real-Time Reporting
- Scheduling
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Autotask PSA Profile](https://www.getapp.com.au/software/10348/autotask-psa)
- [View JIRA Service Management Profile](https://www.getapp.com.au/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.com.au/compare/10348/91811/autotask-psa/vs/jira-service-management)

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