---
description: Get a quick and detailed side-by-side comparison for 3CX vs Loom. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: 3CX vs Loom Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [3CX \<span\>vs\</span\> Loom](https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom)

# Compare 3CX vs Loom

Canonical: https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom

> Detailed comparison between 3CX and Loom. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | 3CX | Loom |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 468 | 531 |
| **Starting Price** | $350.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### 3CX

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Audio Calls
- Audio Capture
- Collaboration Tools
- Communication Management
- Customisable Branding
- File Sharing
- File Transfer
- Mobile Access
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Speech-to-Text Analysis
- Video Call Recording

### Loom

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Audio Calls
- Audio Capture
- Collaboration Tools
- Communication Management
- Customisable Branding
- File Sharing
- File Transfer
- Mobile Access
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Speech-to-Text Analysis
- Video Call Recording

## Links

- [View 3CX Profile](https://www.getapp.com.au/software/103409/3cx)
- [View Loom Profile](https://www.getapp.com.au/software/127899/loom)
- [View Original Comparison](https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"3CX vs Loom Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for 3CX vs Loom. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom","about":[{"@id":"https://www.getapp.com.au/software/103409/3cx#software"},{"@id":"https://www.getapp.com.au/software/127899/loom#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"3CX","description":"3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.\n\n3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging. \n\n3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number. \n\n3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser.  Also included are tools for remote control and assistance, and for feedback collection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a45b818e-d95e-4051-9610-8554ae518554.webp","url":"https://www.getapp.com.au/software/103409/3cx","@id":"https://www.getapp.com.au/software/103409/3cx#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":468,"ratingValue":4.4},"offers":{"price":"350","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Loom","description":"Loom is a cloud-based video messaging and screen recording platform used by individuals, business teams, and enterprise organizations across engineering, product management, sales, marketing, customer support, and education. It allows users to simultaneously record their screen, camera, and microphone, then share recordings instantly via a link, eliminating the need to schedule synchronous meetings. Recordings are stored in an online cloud library and are accessible through a Chrome extension, desktop app (Mac and PC), iOS mobile app, or web browser. Recording length supports up to 6 hours at HD quality up to 4K, with unlimited screenshots and shareable links.\n\nThe platform includes a full video editor with trim, clip stitching, background customization, text overlays, arrows, box overlays, drawing tools, and click emphasis. Closed captions and transcripts are available in 50+ languages. Viewer engagement features include emoji reactions, time-stamped comments, tasks, and calls-to-action directly on videos. A structured video library with folders, tags, spaces, and search keeps content organized and discoverable. Engagement Insights and viewer analytics provide visibility into how content is consumed. Custom branding and an embeddable recorder and player via SDK support deployment within custom intranets and third-party apps. Loom integrates with Google Workspace, Slack, Jira, Linear, Confluence, HubSpot, and hundreds of additional tools.\n\nAI capabilities, available on Business + AI and Enterprise plans (with auto-generated titles on all plans), include auto-summaries, auto-chapters with topic-based timestamps, filler word and silence removal, and auto-identified action items. AI workflows convert video content into structured text documents, SOPs, step-by-step guides, pull request descriptions, QA steps, code documentation, and bug reports submittable directly to Jira or Linear. AI text-to-speech and facial avatars support video creation at scale without re-recording. AI meeting notes, recap emails, and written message generation are also included. The Enterprise plan includes Atlassian Guard (Standard) security at no additional cost.","image":"https://images.g2crowd.com/display-layer-screenshots/52980/224f8f58cb643f6f4c3fdd512d2b4d2347ff66859a5e54a5cf0188d91c13211c.jpg","url":"https://www.getapp.com.au/software/127899/loom","@id":"https://www.getapp.com.au/software/127899/loom#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":531,"ratingValue":4.6},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"/directory/294/telephony/software","@type":"ListItem"},{"name":"3CX vs Loom","position":3,"item":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom","@type":"ListItem"}]}]}
</script>