---
description: Get a quick and detailed side-by-side comparison for 3CX vs Loom. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: 3CX vs Loom Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [3CX \<span\>vs\</span\> Loom](https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom)

# Compare 3CX vs Loom

Canonical: https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom

> Detailed comparison between 3CX and Loom. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | 3CX | Loom |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 465 | 522 |
| **Starting Price** | $350.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### 3CX

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Audio Calls
- Audio Capture
- Collaboration Tools
- Communication Management
- Customisable Branding
- File Sharing
- File Transfer
- Mobile Access
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Speech-to-Text Analysis
- Video Call Recording

### Loom

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Audio Calls
- Audio Capture
- Collaboration Tools
- Communication Management
- Customisable Branding
- File Sharing
- File Transfer
- Mobile Access
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Speech-to-Text Analysis
- Video Call Recording

## Links

- [View 3CX Profile](https://www.getapp.com.au/software/103409/3cx)
- [View Loom Profile](https://www.getapp.com.au/software/127899/loom)
- [View Original Comparison](https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"3CX vs Loom Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for 3CX vs Loom. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom","about":[{"@id":"https://www.getapp.com.au/software/103409/3cx#software"},{"@id":"https://www.getapp.com.au/software/127899/loom#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU"},{"name":"3CX","description":"3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.\n\n3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging. \n\n3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number. \n\n3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser.  Also included are tools for remote control and assistance, and for feedback collection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a45b818e-d95e-4051-9610-8554ae518554.webp","url":"https://www.getapp.com.au/software/103409/3cx","@id":"https://www.getapp.com.au/software/103409/3cx#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":465},"offers":{"price":"350","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Loom","description":"Loom is a video making solution designed to help businesses facilitate workplace communication through video or screen recording capabilities. It allows users to utilize the web interface to capture screens or record front-facing camera videos and share them via a link with stakeholders.\n\nKey features of Loom include online video sharing, customizable branding, encryption, collaboration, commenting, and animation previews. Designed for engineering, sales, customer success, leadership, and customer support teams, Loom allows users to duplicate or trim video copies, send personalized videos, and receive notifications for every view. Plus, it allows teams to enable \"do not disturb\" mode whilst recording on Mac devices, in order to avoid unnecessary interruptions.\n\nLoom can either be deployed on-premise or hosted in the cloud. It enables teams to gather content in a library and share specific videos with groups of people by creating public folders or providing limited access using password protection. It facilitates integration with Gmail, Zendesk, Slack, Embedly and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fa5ed64-9ee0-4417-ad9b-47f17a09fbd3.png","url":"https://www.getapp.com.au/software/127899/loom","@id":"https://www.getapp.com.au/software/127899/loom#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":522},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"3CX vs Loom","position":3,"item":"https://www.getapp.com.au/compare/103409/127899/3cx/vs/loom","@type":"ListItem"}]}]}
</script>