---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs Microsoft Outlook. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Microsoft Outlook Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Microsoft Outlook](https://www.getapp.com.au/compare/10317/91380/freshdesk/vs/microsoft-outlook)

# Compare Freshdesk vs Microsoft Outlook

Canonical: https://www.getapp.com.au/compare/10317/91380/freshdesk/vs/microsoft-outlook

> Detailed comparison between Freshdesk and Microsoft Outlook. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Microsoft Outlook |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3487 | 2524 |
| **Starting Price** | USD 19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Freshdesk

- Archiving & Retention
- Automatic Call Distribution
- Collaboration Tools
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customizable Reports
- Customizable Templates
- Email Templates
- Engagement Tracking
- Inbox Management
- Mobile App
- Monitoring
- Prioritization
- Project Management
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Wiki

### Microsoft Outlook

- Archiving & Retention
- Collaboration Tools
- Contact Management
- Customizable Templates
- Email Monitoring
- Email Templates
- Inbox Management
- Mobile App
- Prioritization
- Search/Filter

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View Microsoft Outlook Profile](https://www.getapp.com.au/software/91380/microsoft-outlook)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/91380/freshdesk/vs/microsoft-outlook)

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