---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs Oracle Service. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Oracle Service Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Oracle Service](https://www.getapp.com.au/compare/10317/91041/freshdesk/vs/oracle-rightnow)

# Compare Freshdesk vs Oracle Service

Canonical: https://www.getapp.com.au/compare/10317/91041/freshdesk/vs/oracle-rightnow

> Detailed comparison between Freshdesk and Oracle Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Oracle Service |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3414 | 13 |
| **Starting Price** | USD 19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Freshdesk

- API
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Experience Management
- Customizable Reports
- Email Management
- Incident Management
- Interaction Tracking
- Knowledge Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Prioritization
- Real-Time Monitoring
- Social Media Integration
- Support Ticket Management
- Wiki
- Workflow Management

### Oracle Service

- API
- Chat/Messaging
- Computer Telephony Integration
- Customer Experience Management
- Customizable Reports
- Email Management
- Incident Management
- Interaction Tracking
- Knowledge Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Prioritization
- Real-Time Monitoring
- Scheduling
- Social Media Integration
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View Oracle Service Profile](https://www.getapp.com.au/software/91041/oracle-rightnow)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/91041/freshdesk/vs/oracle-rightnow)

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