---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs Dynamics 365. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Dynamics 365 Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Dynamics 365](https://www.getapp.com.au/compare/10317/90844/freshdesk/vs/dynamics-365)

# Compare Freshdesk vs Dynamics 365

Canonical: https://www.getapp.com.au/compare/10317/90844/freshdesk/vs/dynamics-365

> Detailed comparison between Freshdesk and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Dynamics 365 |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3414 | 5819 |
| **Starting Price** | USD 19.00 | USD 50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Templates
- Workflow Management

### Dynamics 365

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Templates
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View Dynamics 365 Profile](https://www.getapp.com.au/software/90844/dynamics-365)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/90844/freshdesk/vs/dynamics-365)

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