---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs Google Workspace. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Google Workspace Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Google Workspace](https://www.getapp.com.au/compare/10317/90761/freshdesk/vs/google-apps-for-business)

# Compare Freshdesk vs Google Workspace

Canonical: https://www.getapp.com.au/compare/10317/90761/freshdesk/vs/google-apps-for-business

> Detailed comparison between Freshdesk and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Google Workspace |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3414 | 17542 |
| **Starting Price** | USD 19.00 | USD 7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customisable Branding
- Customizable Reports
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Routing
- SSL Security
- Screen Sharing
- Single Sign On
- Surveys & Feedback

### Google Workspace

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customisable Branding
- Customizable Reports
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Routing
- SSL Security
- Screen Sharing
- Single Sign On
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View Google Workspace Profile](https://www.getapp.com.au/software/90761/google-apps-for-business)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/90761/freshdesk/vs/google-apps-for-business)

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