---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs Pipedrive. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Pipedrive Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Pipedrive](https://www.getapp.com.au/compare/10317/90507/freshdesk/vs/pipedrive)

# Compare Freshdesk vs Pipedrive

Canonical: https://www.getapp.com.au/compare/10317/90507/freshdesk/vs/pipedrive

> Detailed comparison between Freshdesk and Pipedrive. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Pipedrive |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 3042 |
| **Starting Price** | USD 19.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Workflow Management

### Pipedrive

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View Pipedrive Profile](https://www.getapp.com.au/software/90507/pipedrive)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/90507/freshdesk/vs/pipedrive)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Pipedrive Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Freshdesk vs Pipedrive. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/10317/90507/freshdesk/vs/pipedrive","about":[{"@id":"https://www.getapp.com.au/software/10317/freshdesk#software"},{"@id":"https://www.getapp.com.au/software/90507/pipedrive#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/10317/90507/freshdesk/vs/pipedrive#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/10317/90507/freshdesk/vs/pipedrive#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.com.au/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Pipedrive","description":"Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.\n\nPipedrive’s interface empowers salespeople to streamline workflows and unlock instant sales insights. Easily track deal and lead progress with Pipedrive’s visual sales pipeline and fine-tune your strategy with reporting features and a personalized AI Sales Assistant. Pipedrive offers various app integrations across all revenue stages, including Zapier, Zoom and Google Workspace, so teams can sync all data in one place and supercharge productivity.\n\nAdministrators can reach the right contacts at the right time with intelligent lead segmentation and activity reminders that tell when to take action and when it’s time to seal the deal. It helps compose sales emails.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/51d970e1-ac5e-4af1-b976-70f230e43f06.png","url":"https://www.getapp.com.au/software/90507/pipedrive","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/90507/pipedrive#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3042},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs Pipedrive","position":3,"item":"https://www.getapp.com.au/compare/10317/90507/freshdesk/vs/pipedrive","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/10317/90507/freshdesk/vs/pipedrive#breadcrumblist"}]}
</script>