---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs respond.io. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs respond.io Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> respond.io](https://www.getapp.com.au/compare/10317/2068199/freshdesk/vs/respond-io)

# Compare Freshdesk vs respond.io

Canonical: https://www.getapp.com.au/compare/10317/2068199/freshdesk/vs/respond-io

> Detailed comparison between Freshdesk and respond.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | respond.io |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 52 |
| **Starting Price** | USD 19.00 | USD 99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Dashboard
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customizable Reports
- Email Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

### respond.io

- API
- Activity Dashboard
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View respond.io Profile](https://www.getapp.com.au/software/2068199/respond-io)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/2068199/freshdesk/vs/respond-io)

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