---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs Business Manager 365. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Business Manager 365 Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Business Manager 365](https://www.getapp.com.au/compare/10317/1974131/freshdesk/vs/business-manager-365)

# Compare Freshdesk vs Business Manager 365

Canonical: https://www.getapp.com.au/compare/10317/1974131/freshdesk/vs/business-manager-365

> Detailed comparison between Freshdesk and Business Manager 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Business Manager 365 |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3409 | 2 |
| **Starting Price** | USD 19.00 | USD 9.95 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### Freshdesk

- Activity Dashboard
- Alerts/Escalation
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Customizable Reports
- Engagement Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Monitoring
- Performance Metrics
- Project Management
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Wiki

### Business Manager 365

- Activity Dashboard
- Alerts/Escalation
- Customer Database
- Customisable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View Business Manager 365 Profile](https://www.getapp.com.au/software/1974131/business-manager-365)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/1974131/freshdesk/vs/business-manager-365)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Business Manager 365 Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Freshdesk vs Business Manager 365. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/10317/1974131/freshdesk/vs/business-manager-365","about":[{"@id":"https://www.getapp.com.au/software/10317/freshdesk#software"},{"@id":"https://www.getapp.com.au/software/1974131/business-manager-365#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/10317/1974131/freshdesk/vs/business-manager-365#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/10317/1974131/freshdesk/vs/business-manager-365#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.com.au/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3409},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Business Manager 365","description":"Business Manager 365 is an on-premise and cloud-based software designed to help organizations handle various business operations, such as customer relationship management (CRM), enterprise resource planning (ERP), quality assurance, IT ticketing, and more on a centralized platform. Features include timesheets, lead management, equipment history, order tracking, vendor management, barcode scanning, regulatory compliance, and more.\n\nSupervisors can use Business Manager 365 to streamline the entire project management lifecycle, from task scheduling and inventory control to approval tracking, change order management, and progress billing. Managers can utilize the human resource (HR) module to track employees’ clock-in/out timings, approve time-off requests, and provide performance reviews based on defined objectives. It also lets users store images, PDF files, and electronic documents in the database for future reference. \n\nBusiness Manager 365 integrates with Microsoft Outlook, which enables organizations to schedule and view upcoming appointments on the calendar, receive alerts about ticket escalations, and automatically approve or decline contracts. The software also allows users to export generated reports related to business expenses, employees’ attendance, customer timesheets, billable time, or service tickets in Excel format.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/75310cfe-0174-4dfc-9e86-7c997e32db80.png","url":"https://www.getapp.com.au/software/1974131/business-manager-365","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/1974131/business-manager-365#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":2},"offers":{"price":"9.95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Business Manager 365","position":3,"item":"https://www.getapp.com.au/compare/10317/1974131/freshdesk/vs/business-manager-365","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/10317/1974131/freshdesk/vs/business-manager-365#breadcrumblist"}]}
</script>