---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs AnyDesk. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs AnyDesk Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> AnyDesk](https://www.getapp.com.au/compare/10317/120039/freshdesk/vs/anydesk)

# Compare Freshdesk vs AnyDesk

Canonical: https://www.getapp.com.au/compare/10317/120039/freshdesk/vs/anydesk

> Detailed comparison between Freshdesk and AnyDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | AnyDesk |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3465 | 1787 |
| **Starting Price** | USD 19.00 | EUR 22.90 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- CRM
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customisable Branding
- File Sharing
- Mobile Access
- Monitoring
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Self Service Portal
- Session Recording
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### AnyDesk

- API
- Access Controls/Permissions
- CRM
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- File Sharing
- Mobile Access
- Monitoring
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Self Service Portal
- Session Recording
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View AnyDesk Profile](https://www.getapp.com.au/software/120039/anydesk)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/120039/freshdesk/vs/anydesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs AnyDesk Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Freshdesk vs AnyDesk. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/10317/120039/freshdesk/vs/anydesk","about":[{"@id":"https://www.getapp.com.au/software/10317/freshdesk#software"},{"@id":"https://www.getapp.com.au/software/120039/anydesk#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/10317/120039/freshdesk/vs/anydesk#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/10317/120039/freshdesk/vs/anydesk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.com.au/software/10317/freshdesk","@id":"https://www.getapp.com.au/software/10317/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3465},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"AnyDesk","description":"AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation. Native iOS and Android mobile apps enable users to manage remote desktop operations on-the-go, via mobile and tablet devices.\n\nAnyDesk works in a few simple steps. First, users launch AnyDesk on their devices, then enter the AnyDesk ID displayed on the remote side. Once the session is confirmed, users have secure access to the remote device. AnyDesk provides quick access to all apps, files and settings, and allows users to collaborate and communicate with their team on work documents, presentations, and more. \n\nAnyDesk supports remote maintenance, enabling users to set-up printers or deploy new tools with one-click unattended access functionality. Encryption technology and access restrictions ensure devices are protected from any unauthorized access. Other AnyDesk features include built-in file transfer, a custom user interface, session recording, session reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d4d73159-aafd-424c-a19b-119669e63120.png","url":"https://www.getapp.com.au/software/120039/anydesk","@id":"https://www.getapp.com.au/software/120039/anydesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1787},"offers":{"price":"22.9","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/10317/120039/freshdesk/vs/anydesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Systems","position":2,"item":"/directory/257/knowledge-management/software","@type":"ListItem"},{"name":"Freshdesk vs AnyDesk","position":3,"item":"https://www.getapp.com.au/compare/10317/120039/freshdesk/vs/anydesk","@type":"ListItem"}]}]}
</script>