---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs HubSpot Service Hub. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs HubSpot Service Hub Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> HubSpot Service Hub](https://www.getapp.com.au/compare/10317/119575/freshdesk/vs/hubspot-service-hub)

# Compare Freshdesk vs HubSpot Service Hub

Canonical: https://www.getapp.com.au/compare/10317/119575/freshdesk/vs/hubspot-service-hub

> Detailed comparison between Freshdesk and HubSpot Service Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | HubSpot Service Hub |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3494 | 193 |
| **Starting Price** | USD 19.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- Activity Dashboard
- Automated response
- Automation
- Chat/Messaging
- Cross-system Integration
- Customer Database
- Customisable Branding
- Email
- Live Chat
- Monitoring
- Proactive Chat
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Surveys
- Templates
- Third-Party Integrations

### HubSpot Service Hub

- Activity Dashboard
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customizable Reports
- Live Chat
- Monitoring
- Proactive Chat
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Templates
- Third-Party Integrations
- Transfers/Routing

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View HubSpot Service Hub Profile](https://www.getapp.com.au/software/119575/hubspot-service-hub)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/119575/freshdesk/vs/hubspot-service-hub)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs HubSpot Service Hub Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Freshdesk vs HubSpot Service Hub. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/10317/119575/freshdesk/vs/hubspot-service-hub","about":[{"@id":"https://www.getapp.com.au/software/10317/freshdesk#software"},{"@id":"https://www.getapp.com.au/software/119575/hubspot-service-hub#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/10317/119575/freshdesk/vs/hubspot-service-hub#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/10317/119575/freshdesk/vs/hubspot-service-hub#webpage","publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based (SaaS) AI-powered customer service help desk that centralizes ticketing, communication, and support operations across multiple channels. Designed for businesses of all sizes and industries, Freshdesk consolidates customer interactions from email, phone, chat, social media, and web into a unified agent workspace. Core capabilities include intelligent ticket assignment, priority-based routing, canned responses, collision detection, and SLA management, giving support teams the structure needed to handle high volumes of requests consistently.\n\nFreshdesk extends beyond reactive support with a robust self-service layer, including a customizable knowledge base and AI-powered chatbots that handle common queries without agent involvement. Team collaboration features such as shared ownership, internal notes, and linked tickets allow agents to coordinate on complex issues across departments. Reporting and analytics dashboards surface key performance metrics, helping managers track team productivity, resolution trends, and customer satisfaction over time.\n\nThe platform supports flexible deployment through browser-based access and mobile apps, making it suitable for distributed and remote support teams. Freshdesk integrates with a broad ecosystem of third-party tools including CRMs, billing platforms, and communication apps, allowing organizations to embed customer support workflows into existing operational stacks. Configurable automation rules, custom ticket fields, and role-based access controls allow the platform to adapt to diverse support structures across industries including e-commerce, SaaS, healthcare, and financial services.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.getapp.com.au/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3494,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"HubSpot Service Hub","description":"HubSpot Service Hub is a cloud-based customer service platform, which is designed to simplify processes for managing customer queries and improving client engagement for businesses of all sizes. It allows users to connect with customers through live chat, one-to-one customer communications, conversational bots, canned responses and more.\n\nKey features of HubSpot Service Hub include customer feedback, surveys, insights, reporting, alerts, a customer database, knowledge base, goal management, and team email aliases. Businesses can use the platform to quickly answer customer queries by sending help documentation, recording short videos and creating custom email templates based on specific queries. It comes with an unified inbox, which records all communication and provides a full history of customer service for other representatives to refer to in similar cases.\n\nWith automated customer marketing emails and a searchable knowledge base, HubSpot Service Hub enables businesses to retain customers through streamlined, self-service access to case resolutions. It facilitates integration with several third-party applications such as Salesforce, HelloSign, Slack, GoToWebinar, CallRail, Typeform, Hotjar, Klipfolio, Lucky Orange, and more.","image":"https://images.g2crowd.com/display-layer-screenshots/57328/1bc2f482842ccb24a30533994a42079020b7deab02dd5d0bd4e74ae1982f889c.webp","url":"https://www.getapp.com.au/software/119575/hubspot-service-hub","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/119575/hubspot-service-hub#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":193,"ratingValue":4.4},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs HubSpot Service Hub","position":3,"item":"https://www.getapp.com.au/compare/10317/119575/freshdesk/vs/hubspot-service-hub","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/10317/119575/freshdesk/vs/hubspot-service-hub#breadcrumblist"}]}
</script>