---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs Mailgun. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Mailgun Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Mailgun](https://www.getapp.com.au/compare/10317/101687/freshdesk/vs/mailgun)

# Compare Freshdesk vs Mailgun

Canonical: https://www.getapp.com.au/compare/10317/101687/freshdesk/vs/mailgun

> Detailed comparison between Freshdesk and Mailgun. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Mailgun |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3434 | 197 |
| **Starting Price** | USD 19.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Freshdesk

- API
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Engagement Tracking
- Event Triggered Actions
- Monitoring
- Project Management
- Queue Management
- Reporting/Analytics
- Routing
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### Mailgun

- API
- Archiving & Retention
- Data Recovery
- Email Monitoring
- Event Triggered Actions
- Monitoring
- Queue Management
- Reporting/Analytics
- Routing

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View Mailgun Profile](https://www.getapp.com.au/software/101687/mailgun)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/101687/freshdesk/vs/mailgun)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Mailgun Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Freshdesk vs Mailgun. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/10317/101687/freshdesk/vs/mailgun","about":[{"@id":"https://www.getapp.com.au/software/10317/freshdesk#software"},{"@id":"https://www.getapp.com.au/software/101687/mailgun#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/10317/101687/freshdesk/vs/mailgun#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/10317/101687/freshdesk/vs/mailgun#webpage","publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.com.au/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3434,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Mailgun","description":"Mailgun is an email automation service built for developers. It offers a complete cloud-based email service for sending, receiving and tracking emails sent through your websites and applications. Mailgun's intelligent inbound routing and storage enables you to know exactly where your emails are ending up.\n\nBuilt for developers, Mailgun is a set of APIs to integrate email. It supports all of the most popular languages including PHP, Python, Ruby, C# and Java. Tracking &amp; analytics features, including A/B testing enable you to track all emails and maximize their chances of avoiding spam filters and reaching inboxes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3484a3f8-6605-4710-8b80-fc5faca4bd98.png","url":"https://www.getapp.com.au/software/101687/mailgun","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/101687/mailgun#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":197,"ratingValue":4.3},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs Mailgun","position":3,"item":"https://www.getapp.com.au/compare/10317/101687/freshdesk/vs/mailgun","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/10317/101687/freshdesk/vs/mailgun#breadcrumblist"}]}
</script>