---
description: Get a quick and detailed side-by-side comparison for Freshdesk vs Smartsupp. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Smartsupp Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Smartsupp](https://www.getapp.com.au/compare/10317/101363/freshdesk/vs/smartsupp-live-chat)

# Compare Freshdesk vs Smartsupp

Canonical: https://www.getapp.com.au/compare/10317/101363/freshdesk/vs/smartsupp-live-chat

> Detailed comparison between Freshdesk and Smartsupp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Smartsupp |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 343 |
| **Starting Price** | USD 19.00 | USD 17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Smartsupp

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.com.au/software/10317/freshdesk)
- [View Smartsupp Profile](https://www.getapp.com.au/software/101363/smartsupp-live-chat)
- [View Original Comparison](https://www.getapp.com.au/compare/10317/101363/freshdesk/vs/smartsupp-live-chat)

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