---
description: Get a quick and detailed side-by-side comparison for Clarity Connect vs Steam-connect. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Clarity Connect vs Steam-connect Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Clarity Connect \<span\>vs\</span\> Steam-connect](https://www.getapp.com.au/compare/103141/2059793/clarity-connect/vs/steam-connect)

# Compare Clarity Connect vs Steam-connect

Canonical: https://www.getapp.com.au/compare/103141/2059793/clarity-connect/vs/steam-connect

> Detailed comparison between Clarity Connect and Steam-connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Clarity Connect | Steam-connect |
| **Overall rating** | 3.7/5 | 4.9/5 |
| **Total Reviews** | 9 | 9 |
| **Starting Price** | USD 80.00 | EUR 129.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, Phone Support, 24/7 (Live rep) | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Clarity Connect

- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Queue Management
- Real-Time Analytics
- Real-Time Monitoring
- Reporting/Analytics

### Steam-connect

- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Queue Management
- Real-Time Analytics
- Real-Time Monitoring
- Reporting/Analytics

## Links

- [View Clarity Connect Profile](https://www.getapp.com.au/software/103141/clarity-connect)
- [View Steam-connect Profile](https://www.getapp.com.au/software/2059793/steam-connect)
- [View Original Comparison](https://www.getapp.com.au/compare/103141/2059793/clarity-connect/vs/steam-connect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Clarity Connect vs Steam-connect Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Clarity Connect vs Steam-connect. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/103141/2059793/clarity-connect/vs/steam-connect","about":[{"@id":"https://www.getapp.com.au/software/103141/clarity-connect#software"},{"@id":"https://www.getapp.com.au/software/2059793/steam-connect#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/103141/2059793/clarity-connect/vs/steam-connect#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/103141/2059793/clarity-connect/vs/steam-connect#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Clarity Connect","description":"Clarity Connect extends Skype for Business (formerly known as Lync) for use as a contact center, intelligently routing and managing incoming communications for customer service.\n\nClarity Connect is native to Skype for Business, with no desktop presence other than the Skype for Business application, so easy to train new agents on this familiar interface.  Being native also means Clarity Connect is easy to install and maintain.\n\nBusinesses can reduce significant costs by retiring telephony infrastructure and moving their contact center to the Skype for Business platform.  Clarity Connect is a full-featured contact center, and supports WFO, reporting, and a number of modalities, including calls, IMs, emails, web chats, and Facebook Messenger.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4909ac72-4786-452b-9b46-686c5b20dd38.png","url":"https://www.getapp.com.au/software/103141/clarity-connect","@id":"https://www.getapp.com.au/software/103141/clarity-connect#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.7,"bestRating":5,"ratingCount":9},"offers":{"price":"80","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Steam-connect","description":"Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company.\n\nInbound\nCustomers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.\n\nOutbound\nGet the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.\n\nSocial Media\nSteam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.\n\nSMS\nText messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!\n\nE-mail\nReceive and reply to all e-mails in one screen where other contacts are also handled.\n\nChat\nLive chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.\n\nContact forms\nAlso handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.\n\nWhatsApp\nWhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.\n\nSteam-connect API\nWith our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.\n\nBlend all your contact channels and don’t waste time.\nYou want to keep your services to your customers flexible and efficient. Then blending your contact channels is a solution. For example, when there are few incoming calls, your agents can deal with outbound calls or messages on Twitter. And all in the same screen. You can blend conversations based on skills or campaign, whichever suits the assignment best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/91757c1e-747f-4705-a446-31671e3d3a1b.jpeg","url":"https://www.getapp.com.au/software/2059793/steam-connect","@id":"https://www.getapp.com.au/software/2059793/steam-connect#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":9},"offers":{"price":"129","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.getapp.com.au/compare/103141/2059793/clarity-connect/vs/steam-connect#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"Clarity Connect vs Steam-connect","position":3,"item":"https://www.getapp.com.au/compare/103141/2059793/clarity-connect/vs/steam-connect","@type":"ListItem"}]}]}
</script>