---
description: Get a quick and detailed side-by-side comparison for osTicket vs LiveAgent. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: osTicket vs LiveAgent Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [osTicket \<span\>vs\</span\> LiveAgent](https://www.getapp.com.au/compare/10260/91301/osticket/vs/liveagent)

# Compare osTicket vs LiveAgent

Canonical: https://www.getapp.com.au/compare/10260/91301/osticket/vs/liveagent

> Detailed comparison between osTicket and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | LiveAgent |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 75 | 1753 |
| **Starting Price** | USD 12.00 | USD 15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### LiveAgent

- Automated Responses
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Forms
- Customizable Fields
- Dashboard
- Email Monitoring
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Natural Language Processing
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

## Links

- [View osTicket Profile](https://www.getapp.com.au/software/10260/osticket)
- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Original Comparison](https://www.getapp.com.au/compare/10260/91301/osticket/vs/liveagent)

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