---
description: Get a quick and detailed side-by-side comparison for osTicket vs Spiceworks Cloud Help Desk. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: osTicket vs Spiceworks Cloud Help Desk Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [osTicket \<span\>vs\</span\> Spiceworks Cloud Help Desk](https://www.getapp.com.au/compare/10260/91171/osticket/vs/spiceworks-it-help-desk)

# Compare osTicket vs Spiceworks Cloud Help Desk

Canonical: https://www.getapp.com.au/compare/10260/91171/osticket/vs/spiceworks-it-help-desk

> Detailed comparison between osTicket and Spiceworks Cloud Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | Spiceworks Cloud Help Desk |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 76 | 584 |
| **Starting Price** | USD 12.00 | USD 6.00 |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | FAQs/Forum, Knowledge Base, Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation |

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management

### Spiceworks Cloud Help Desk

- Analytics
- Asset Tracking
- Automated Responses
- Automated Routing
- Capacity Management
- Dashboard
- For Websites
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Monitoring
- Project Management
- Root Cause Analysis
- Self Service Portal
- Service Level Agreement (SLA) Management
- Task Management
- Ticket Management

## Links

- [View osTicket Profile](https://www.getapp.com.au/software/10260/osticket)
- [View Spiceworks Cloud Help Desk Profile](https://www.getapp.com.au/software/91171/spiceworks-it-help-desk)
- [View Original Comparison](https://www.getapp.com.au/compare/10260/91171/osticket/vs/spiceworks-it-help-desk)

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