---
description: Get a quick and detailed side-by-side comparison for osTicket vs Rexpondo. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: osTicket vs Rexpondo Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [osTicket \<span\>vs\</span\> Rexpondo](https://www.getapp.com.au/compare/10260/2052085/osticket/vs/otrs-community-edition)

# Compare osTicket vs Rexpondo

Canonical: https://www.getapp.com.au/compare/10260/2052085/osticket/vs/otrs-community-edition

> Detailed comparison between osTicket and Rexpondo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | Rexpondo |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 76 | 9 |
| **Starting Price** | USD 12.00 | - |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Linux (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management

### Rexpondo

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Automated Routing
- Contract/License Management
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Help Desk Management
- Knowledge Base Management
- Live Chat
- Project Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

## Links

- [View osTicket Profile](https://www.getapp.com.au/software/10260/osticket)
- [View Rexpondo Profile](https://www.getapp.com.au/software/2052085/otrs-community-edition)
- [View Original Comparison](https://www.getapp.com.au/compare/10260/2052085/osticket/vs/otrs-community-edition)

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