---
description: Get a quick and detailed side-by-side comparison for osTicket vs HubSpot CRM. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: osTicket vs HubSpot CRM Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [osTicket \<span\>vs\</span\> HubSpot CRM](https://www.getapp.com.au/compare/10260/102533/osticket/vs/hubspot-crm)

# Compare osTicket vs HubSpot CRM

Canonical: https://www.getapp.com.au/compare/10260/102533/osticket/vs/hubspot-crm

> Detailed comparison between osTicket and HubSpot CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | osTicket | HubSpot CRM |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 75 | 4451 |
| **Starting Price** | USD 12.00 | USD 20.00 |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Customizable Fields
- Dashboard
- Help Desk Management
- Self Service Portal
- Support Ticket Management
- Task Management

### HubSpot CRM

- Calendar/Reminder System
- Client Management
- Customizable Fields
- Customizable Reports
- Dashboard
- Deal Management
- For Startups
- Lead Management
- Monitoring
- Pipeline Reports
- Project Management
- Real-Time Data
- Referral Tracking
- Reminders
- Scheduling
- Self Service Portal
- Task Management
- Web Forms

## Links

- [View osTicket Profile](https://www.getapp.com.au/software/10260/osticket)
- [View HubSpot CRM Profile](https://www.getapp.com.au/software/102533/hubspot-crm)
- [View Original Comparison](https://www.getapp.com.au/compare/10260/102533/osticket/vs/hubspot-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"osTicket vs HubSpot CRM Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for osTicket vs HubSpot CRM. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/10260/102533/osticket/vs/hubspot-crm","about":[{"@id":"https://www.getapp.com.au/software/10260/osticket#software"},{"@id":"https://www.getapp.com.au/software/102533/hubspot-crm#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/10260/102533/osticket/vs/hubspot-crm#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/10260/102533/osticket/vs/hubspot-crm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"osTicket","description":"osTicket offers a free open-source ticket management and customer support solution for companies of all sizes, particularly small and medium businesses. The software can be used to collect tickets and assign custom fields to each ticket, creating a list of data associated with each ticket that can be shared on the knowledgebase for clients. Users can create auto-response templates for incoming email tickets and rich text HTML, allowing them to add your logo, images and videos to tickets.\n\nThe ticket filter tool provided by osTicket allows businesses to define routing rules for tickets so that tickets are sent to the correct person or department. Tickets can also be reassigned if they have not been received by the right person, and notes of all actions are logged in the ticket thread. Users can define automatic actions for each ticket, such a canned response. The ticketing software helps further streamline operations by avoiding agent collision using the ticket locking tool. Further features include an autoresponder, customer portal and dashboard reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7450e05a-cdca-4414-a7d9-082460f8c738.png","url":"https://www.getapp.com.au/software/10260/osticket","@id":"https://www.getapp.com.au/software/10260/osticket#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":75},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"HubSpot CRM","description":"HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM enables teams to take care of all the little details, including logging emails, recording calls, and managing data in an intuitive manner therefore freeing up valuable selling time in the process.\n\nTeams can get an up-to-the-minute view of the entire sales funnel on a clean, visual dashboard. Users can sort deals won and lost, appointments scheduled, and contracts sent over any time period, and track performance against quotas. It allows operators to sort deals by name, owner, amount, or stage with custom filters for actionable intel in a fraction of the time.\n\nHubSpot CRM lets stakeholders track customer interactions automatically, in an email, across social media, or on a call. Teams can sync the system with Gmail or Microsoft Outlook using HubSpot Sales, and capture every call, email, or meeting as it happens. Every interaction with a lead is stored in a tidy timeline, including calls, emails, meetings, and notes. Sync up with HubSpot Marketing to know which content leads have consumed in order to personalize the approach.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/61e85b85-abf8-4a33-a2f8-ecb4672286e8.png","url":"https://www.getapp.com.au/software/102533/hubspot-crm","@id":"https://www.getapp.com.au/software/102533/hubspot-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":4451},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/10260/102533/osticket/vs/hubspot-crm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"osTicket vs HubSpot CRM","position":3,"item":"https://www.getapp.com.au/compare/10260/102533/osticket/vs/hubspot-crm","@type":"ListItem"}]}]}
</script>