---
description: Get a quick and detailed side-by-side comparison for Atera vs ChangeGear. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Atera vs ChangeGear Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Atera \<span\>vs\</span\> ChangeGear](https://www.getapp.com.au/compare/102017/106161/atera/vs/changegear-itsm)

# Compare Atera vs ChangeGear

Canonical: https://www.getapp.com.au/compare/102017/106161/atera/vs/changegear-itsm

> Detailed comparison between Atera and ChangeGear. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Atera | ChangeGear |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 446 | 51 |
| **Starting Price** | USD 129.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Atera

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- IT Reporting
- Incident Management
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Analytics
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Workflow Management

### ChangeGear

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- IT Reporting
- Incident Management
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Analytics
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Workflow Management

## Links

- [View Atera Profile](https://www.getapp.com.au/software/102017/atera)
- [View ChangeGear Profile](https://www.getapp.com.au/software/106161/changegear-itsm)
- [View Original Comparison](https://www.getapp.com.au/compare/102017/106161/atera/vs/changegear-itsm)

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