---
description: Get a quick and detailed side-by-side comparison for Hotjar vs TWIPLA. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hotjar vs TWIPLA Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/3876/customer-retention/software) > [Hotjar \<span\>vs\</span\> TWIPLA](https://www.getapp.com.au/compare/101789/2045683/hotjar/vs/visitor-analytics)

# Compare Hotjar vs TWIPLA

Canonical: https://www.getapp.com.au/compare/101789/2045683/hotjar/vs/visitor-analytics

> Detailed comparison between Hotjar and TWIPLA. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | TWIPLA |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 542 | 386 |
| **Starting Price** | USD 39.00 | USD 2.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hotjar

- API
- Activity Tracking
- Charting
- Conversion Rate Optimisation
- Customisable Branding
- Customizable Reports
- Dashboard
- Engagement Tracking
- KPI Monitoring
- Monitoring
- Multiple Site Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Visitor Tracking
- Visualization

### TWIPLA

- API
- Activity Tracking
- Charting
- Conversion Rate Optimisation
- Customisable Branding
- Customizable Reports
- Dashboard
- Engagement Tracking
- KPI Monitoring
- Monitoring
- Multiple Site Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Visitor Tracking
- Visualization

## Links

- [View Hotjar Profile](https://www.getapp.com.au/software/101789/hotjar)
- [View TWIPLA Profile](https://www.getapp.com.au/software/2045683/visitor-analytics)
- [View Original Comparison](https://www.getapp.com.au/compare/101789/2045683/hotjar/vs/visitor-analytics)

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