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Avaya Experience Platform vs Ringover

Avaya Experience Platform

4.7 (11)
Learn More

Ringover

4.7 (825)
Learn More
Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
View profile
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 29.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.7 /5
(11)

Ease of Use

4.5/ 5

Features

4.5/ 5

Customer Service

4.6/ 5

Value for Money

4.2/ 5
Read all reviews

Overall rating

4.7 /5
(825)

Ease of Use

4.8/ 5

Features

4.6/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5
Read all reviews

Total features 29

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Archiving & Retention
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Electronic Faxes
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • For Call Centers
  • For Cloud Phone Systems
  • Group Messaging
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Labor Forecasting
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Scheduled Recording
  • Screen Sharing
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Softphone Software
  • Tagging
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workforce Management

Total features 112

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Archiving & Retention
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Electronic Faxes
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • For Call Centers
  • For Cloud Phone Systems
  • Group Messaging
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Labor Forecasting
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Scheduled Recording
  • Screen Sharing
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Softphone Software
  • Tagging
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workforce Management
Not provided by vendor
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  • ActiveCampaign
  • Amazon S3
  • Axonaut
  • Bullhorn ATS & CRM
  • Copper
  • Crisp
  • Deskpro
  • DigitalOcean
  • Efficy CRM
  • Extrabat Paysage
  • Freshdesk
  • Freshsales
  • Google Meet
  • Google Workspace
  • Gorgias
  • HubSpot CRM
  • IBM Cloud
  • Intercom
  • Jira
  • Microsoft Azure
  • Minio
  • Modjo
  • OVHcloud
  • Odoo
  • Okta
  • OutreachCRM
  • Pipedrive
  • SalesLoft
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Scaleway
  • Sellsy
  • Slack
  • SugarCRM
  • SwiftAssess
  • Wasabi
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoom Events and Webinars
  • monday.com
  • noCRM

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