---
description: Get a quick and detailed side-by-side comparison for Talkdesk vs CTM. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Talkdesk vs CTM Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Talkdesk \<span\>vs\</span\> CTM](https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/calltrackingmetrics)

# Compare Talkdesk vs CTM

Canonical: https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/calltrackingmetrics

> Detailed comparison between Talkdesk and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Talkdesk | CTM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 733 | 159 |
| **Starting Price** | USD 85.00 | USD 79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Talkdesk

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Integrations Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Recording

### CTM

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Integrations Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Recording

## Links

- [View Talkdesk Profile](https://www.getapp.com.au/software/100659/talkdesk)
- [View CTM Profile](https://www.getapp.com.au/software/127363/calltrackingmetrics)
- [View Original Comparison](https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/calltrackingmetrics)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Talkdesk vs CTM Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Talkdesk vs CTM. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/calltrackingmetrics","about":[{"@id":"https://www.getapp.com.au/software/100659/talkdesk#software"},{"@id":"https://www.getapp.com.au/software/127363/calltrackingmetrics#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/calltrackingmetrics#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/calltrackingmetrics#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Talkdesk","description":"Talkdesk is a cloud-native contact center platform built around Customer Experience Automation (CXA), using multi-agent AI to automate customer interactions across voice, chat, email, SMS, and social channels. Designed for mid-market and enterprise organizations, Talkdesk supports omnichannel routing, AI-powered virtual agents, real-time and historical analytics, workforce management, and quality assurance — all within a unified interface. Industry-specific editions are available for retail, financial services, healthcare, and more, with pre-built integrations for CRM, helpdesk, and business intelligence tools.\n\nThe platform provides configurable automation workflows that reduce manual agent workload by handling routine inquiries end-to-end, escalating complex cases to live agents with full context intact. Supervisor tools include live monitoring dashboards, agent coaching features, and performance reporting. Deployment is fully cloud-based, supporting rapid provisioning and global scalability without on-premises infrastructure requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ffd6a24c-e233-445e-be87-1309087dd181.png","url":"https://www.getapp.com.au/software/100659/talkdesk","@id":"https://www.getapp.com.au/software/100659/talkdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":733},"offers":{"price":"85","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"CTM","description":"CTM is a comprehensive conversation analytics software platform designed for sales and marketing teams aiming to optimize customer interactions and marketing attribution. The system provides end-to-end visibility into the customer journey by tracking, analyzing, and managing communications across calls, texts, chats, and form submissions. \n\nThe platform serves marketing agencies, enterprise organizations, and sales teams by enabling precise attribution of leads to specific marketing campaigns, delivering actionable conversation insights, and streamlining sales processes through intelligent routing and automated workflows. Its AI-driven analytics capabilities offer substantial benefits to organizations that rely on phone conversations within sales and customer service operations.\n\nCTM features dynamic number insertion that automatically displays unique tracking numbers based on visitor source, enabling accurate attribution of communications to distinct channels, campaigns, and keywords. Conversation intelligence tools analyze call recordings and transcriptions to extract sentiment data, highlight keyword mentions, and identify trends that inform customer preference and behavior analysis. \n\nContact center operations benefit from multi-channel routing, queue management, and live agent monitoring, as well as interactive voice response setups and call recording for quality assurance and training. Reporting functions include real-time dashboards, customizable reports, and detailed metrics on call volume, duration, and agent performance. Additional capabilities include spam call blocking, automated text messaging with two-way communication, call scoring for lead qualification, and workflow automation that triggers personalized notifications and follow-up actions.\n\nThe system integrates with marketing and business platforms, connecting with advertising tools for campaign tracking and conversion attribution and synchronizing data with customer relationship management systems. Developer-friendly features provide comprehensive API access, webhook support, and serverless function integration for bespoke implementations. Low-code automation platforms extend custom workflow creation without coding requirements. Security and compliance measures include encryption protocols, configurable access controls, and audit logging. \n\nThe platform maintains certification against industry standards such as SOC two and offers solutions for regulatory frameworks including HIPAA, HITECH, GDPR, and CCPA to meet stringent data protection requirements.CTM supports mobile operations through an application that enables tracking and management of calls and messages from any location, together with push notifications and in-app access to recordings and performance insights","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77aa1f37-3ce7-4f2a-8c05-a59a0f19d8db.png","url":"https://www.getapp.com.au/software/127363/calltrackingmetrics","@id":"https://www.getapp.com.au/software/127363/calltrackingmetrics#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":159},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/calltrackingmetrics#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Talkdesk vs CTM","position":3,"item":"https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/calltrackingmetrics","@type":"ListItem"}]}]}
</script>