---
description: Get a quick and detailed side-by-side comparison for Talkdesk vs CTM. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Talkdesk vs CTM Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Talkdesk \<span\>vs\</span\> CTM](https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/call-tracking-software)

# Compare Talkdesk vs CTM

Canonical: https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/call-tracking-software

> Detailed comparison between Talkdesk and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Talkdesk | CTM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 734 | 159 |
| **Starting Price** | USD 85.00 | USD 79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Talkdesk

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Integrations Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Recording

### CTM

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Integrations Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Recording

## Links

- [View Talkdesk Profile](https://www.getapp.com.au/software/100659/talkdesk)
- [View CTM Profile](https://www.getapp.com.au/software/127363/call-tracking-software)
- [View Original Comparison](https://www.getapp.com.au/compare/100659/127363/talkdesk/vs/call-tracking-software)

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