---
description: Get a quick and detailed side-by-side comparison for Zoho Desk vs Gmail. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Gmail Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> Gmail](https://www.getapp.com.au/compare/10036/91602/zoho-desk/vs/gmail)

# Compare Zoho Desk vs Gmail

Canonical: https://www.getapp.com.au/compare/10036/91602/zoho-desk/vs/gmail

> Detailed comparison between Zoho Desk and Gmail. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Gmail |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 2212 | 13411 |
| **Starting Price** | USD 20.00 | USD 0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Zoho Desk

- API
- Alerts/Notifications
- Autoresponders
- Call Tracking
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Email Templates
- Inbox Management
- Lead Management
- Mobile App
- Multiple User Accounts
- Personalization
- Prioritization
- Reporting/Analytics
- Response Management
- Search/Filter
- Tagging
- Third-Party Integrations

### Gmail

- API
- Alerts/Notifications
- Autoresponders
- Collaboration Tools
- Email Monitoring
- Email Templates
- Inbox Management
- Mobile App
- Multiple User Accounts
- Personalization
- Prioritization
- Reporting/Analytics
- Response Management
- Search/Filter
- Tagging
- Third-Party Integrations

## Links

- [View Zoho Desk Profile](https://www.getapp.com.au/software/10036/zoho-desk)
- [View Gmail Profile](https://www.getapp.com.au/software/91602/gmail)
- [View Original Comparison](https://www.getapp.com.au/compare/10036/91602/zoho-desk/vs/gmail)

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