---
description: Get a quick and detailed side-by-side comparison for Zoho Desk vs Vivocha. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Vivocha Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> Vivocha](https://www.getapp.com.au/compare/10036/90805/zoho-desk/vs/vivocha)

# Compare Zoho Desk vs Vivocha

Canonical: https://www.getapp.com.au/compare/10036/90805/zoho-desk/vs/vivocha

> Detailed comparison between Zoho Desk and Vivocha. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Vivocha |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 2211 | 2 |
| **Starting Price** | USD 20.00 | USD 52.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Zoho Desk

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Call Recording
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer History
- Feedback Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Vivocha

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Call Recording
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer History
- Feedback Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zoho Desk Profile](https://www.getapp.com.au/software/10036/zoho-desk)
- [View Vivocha Profile](https://www.getapp.com.au/software/90805/vivocha)
- [View Original Comparison](https://www.getapp.com.au/compare/10036/90805/zoho-desk/vs/vivocha)

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